13.b2.d1LaserJet Enterprise M507dn

Error 13.b2.d1 HP LaserJet Enterprise M507dn: Solution

The HP LaserJet Enterprise M507dn error 13.b2.d1 is a common alert indicating that a paper jam has occurred in the tray specified by the code. This failure triggers when internal sensors fail to detect the correct sheet movement, forcing the system to immediately halt the printing process. By following physical inspection steps, most users can restore normal equipment functionality without outside help.

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Common causes

  • 1Misaligned paper: Side guides poorly adjusted, causing slanted input.
  • 2Roller wear: Pickup rollers have lost grip due to intensive use.
  • 3External obstruction: Paper scraps or labels stuck to the transfer rollers.
  • 4Humidity: Paper stored in improper conditions sticking to others as it feeds.

Solutions

Quick Diagnosis

The 13.b2.d1 error tells you exactly which area of the device the obstruction is in. Check the touch panel to confirm if the jam is in the lower tray (Tray 2) or the multipurpose tray.

Step-by-Step Solution

  1. Open trays: Extract the affected paper tray and check for any sheets obstructing the paper path.
  2. Clear debris: Carefully remove any torn paper scraps that may remain in the roller area.
  3. Close and verify: Close the tray firmly and wait for the printer to perform its initialization cycle.
  4. Adjust guides: Ensure the side paper guides are not pressed too tightly against the ream.

Prevention and Maintenance

Always use paper in good condition, avoiding damp or wrinkled sheets. Clean the pickup rollers with a lint-free cloth every 3 months to ensure correct grip. Maintaining genuine toner guarantees less dust residue on the path sensors.

When to Call a Technician

If the error persists even with no paper in the path, it is possible that a path sensor is damaged or permanently blocked, requiring technical intervention.

Device Technical Data

  • Technology: Monochrome Laser
  • Speed/Approximate performance: 45 ppm
  • Connectivity: Gigabit Ethernet, USB 2.0, Optional WiFi
  • Feed Capacity: 650 sheets (expandable)
  • Compatible Consumable: HP 89A/89X Cartridge (CF289A/X Series)
  • Recommended Use: High workload office
  • Official Drivers/Firmware

Steps to follow

  1. 1

    Open trays

    Extract the affected paper tray and check for any sheets obstructing the paper path.

  2. 2

    Clear debris

    Carefully remove any torn paper scraps that may remain in the roller area.

  3. 3

    Close and verify

    Close the tray firmly and wait for the printer to perform its initialization cycle.

  4. 4

    Adjust guides

    Ensure the side paper guides are not pressed too tightly against the ream.

Frequently asked questions

This error is resolved by clearing the paper jam in the specified tray and restarting the device.

It is an interruption notice that stops printing until the user manually removes the obstructed paper.

It uses HP 89A or 89X (Black) toner cartridges for optimal performance.

Cleaning the pickup rollers with a slightly damp cloth helps prevent future jams.

Error 13.b2.d1 HP LaserJet Enterprise M507dn: Solution | Vimazdev