13.01.00LaserJet Pro M404n

HP LaserJet Pro M404n error 13.01.00: Paper Jam

The HP LaserJet Pro M404n error 13.01.00 is the standard indicator for a paper jam in the tray. Users frequently ask why does my printer show error 13.01.00, and common causes include damp paper or misaligned trays. This guide shows you how to clear the obstruction.

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Common causes

  • 1Misaligned paper guides in the input tray.
  • 2Dirty or worn paper pickup rollers.
  • 3Excessive paper humidity.
  • 4Debris left from previous partial jams.

Solutions

Quick Diagnosis

The 13.01.00 error code specifically identifies an issue in the paper input section. If your printer stopped suddenly while pulling a page, this is almost certainly the cause.

Step-by-Step Solution

  1. Open front door: Open the toner access door and remove the cartridge to reveal the inner paper path.
  2. Check tray: Check the main input tray and the area underneath the toner for any torn paper scraps.
  3. Remove obstruction: Slowly pull the jammed paper out with both hands to avoid tearing.

Prevention and Maintenance

Store paper in a cool, dry place. Using dusty or damaged sheets increases the likelihood of jams. Clean your pickup rollers periodically.

When to Call a Technician

If you have cleared all paper but the error persists, the paper sensor lever might be broken or stuck, requiring a service call.

Device Technical Specs

  • Technology: Monochrome Laser
  • Print speed: 40 ppm
  • Connectivity: USB 2.0, Gigabit Ethernet
  • Input capacity: 350 sheets (900 max)
  • Compatible consumables: HP 58A (CF258A) / 58X (CF258X) toner series
  • Recommended use: Small office / workgroup
  • Official drivers / firmware

Steps to follow

  1. 1

    Open front door

    Open the toner access door and remove the cartridge to reveal the inner paper path.

  2. 2

    Check tray

    Check the main input tray and the area underneath the toner for any torn paper scraps.

  3. 3

    Remove obstruction

    Slowly pull the jammed paper out with both hands to avoid tearing.

Frequently asked questions

This code indicates a paper jam in the input tray area, often caused by paper not being fed squarely into the rollers.

As long as you pull gently and do not use sharp objects, you will not damage the printer.

Use HP 58A or 58X series toners to maintain a clean paper path inside the printer.

Align the paper guides snuggly against the paper stack and ensure you do not exceed the tray's capacity.