1231SureColor T3170Has video

Epson SureColor T3170 Error 1231: Troubleshooting Guide

Error code 1231 occurs when the plotter's firmware fails to detect the ink cartridge chip. This prevents print head cleaning cycles or printing tasks.

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Common causes

  • 1Dirty or damaged cartridge chip
  • 2Cartridge not properly seated
  • 3Communication issue with carriage pins

Solutions

Perform a cartridge reseating cycle. Check the chip contacts for any ink residue that might be causing connection interference.

Steps to follow

  1. 1

    Power Cycle

    Turn off the plotter using the power button and unplug the unit.

  2. 2

    Reseat Cartridge

    Remove the cartridge, gently wipe the golden contacts with a lint-free cloth, and re-insert firmly.

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Frequently asked questions

Not necessarily; it usually indicates a connectivity error between the chip and the printer.

Epson SureColor T3170 Error 1231: Troubleshooting Guide | Vimazdev