10.10.00LaserJet Managed E60165dn

HP LaserJet Managed E60165dn error 10.10.00: Fix Guide

The HP LaserJet Managed E60165dn error 10.10.00 occurs when the device fails to identify the installed toner cartridge. This message often appears due to poor electrical contact between the chip and the printer. Most users can resolve this error by reseating the cartridge or cleaning the metallic contacts carefully.

1 views

Common causes

  • 1Faulty memory chip on the cartridge.
  • 2Dirty or corroded contacts on the cartridge or printer.
  • 3Firmware incompatibility with non-genuine toner chips.
  • 4Mechanical misalignment during cartridge insertion.

Solutions

Diagnóstico rápido

If your screen displays the 10.10.00 code, the printer is unable to read the cartridge memory. Check if the error appears immediately after a toner swap to verify if it is related to the specific unit.

Solución paso a paso

  1. Open the front access door.
  2. Gently slide the toner cartridge out.
  3. Inspect the metal contact points for toner dust or debris.
  4. Clean the contacts with a dry, lint-free cloth.
  5. Reinsert the cartridge firmly until it snaps into place.

Prevención y mantenimiento

Avoid touching the chip on the side of the cartridge. Use original HP toner supplies to ensure perfect electrical matching. Schedule a monthly cleaning of the cartridge bay to prevent build-up.

Cuándo llamar a un técnico

If the error persists across multiple cartridges, the printer's internal sensor assembly might be failing and requires professional repair.

Ficha técnica del equipo

  • Technology: Monochrome Laser
  • Speed: Up to 65 ppm
  • Connectivity: USB 2.0, Gigabit Ethernet
  • Input capacity: 650 sheets
  • Compatible consumables: HP 37A/37X (CF237A/CF237X) series
  • Recommended usage: High-volume workgroups
  • Official drivers / firmware

Steps to follow

  1. 1

    Open the front door

    Open the printer's main door to access the toner cartridge.

  2. 2

    Remove the cartridge

    Pull out the toner cartridge to check the memory chip.

  3. 3

    Clean contacts

    Clean the cartridge chip contacts with a clean, dry lint-free cloth.

  4. 4

    Reinstall toner

    Insert the cartridge back into the machine until it clicks into place.

Frequently asked questions

This code typically means the printer cannot communicate with the toner cartridge's memory chip.

Yes, printing will remain suspended until the cartridge communication is successfully restored.

The model requires HP 37A or 37X series cartridges for optimal performance.

Regularly wipe the chip contact areas and keep the interior free of toner debris.