10.00.00LaserJet Pro M404dnHas video

Fix Error 10.00.00 on HP LaserJet Pro M404dn: Toner Chip

Error code 10.00.00 on the HP LaserJet Pro M404dn indicates a Supplies Memory Error. It happens when the internal controller cannot read or write data to the smart chip on the toner cartridge.

0 views

Common causes

  • 1Dust or fingerprints covering the gold metal contacts on the toner chip.
  • 2Misaligned, loose, or damaged smart chip on the toner cartridge.
  • 3HP Cartridge Policy feature blocking non-original supply chips.
  • 4Bent or broken contact pins inside the printer cartridge cavity.

Solutions

Steps to Fix Error 10.00.00 (Supplies Memory Error)

This error points to a communication problem with the toner cartridge chip:

  1. Reseat the Toner Cartridge: Open the front door, remove the HP 58A or 58X cartridge, and reinsert it to ensure proper seating.
  2. Clean Chip Contacts: Inspect the gold contacts on the cartridge chip and the reader pins inside the printer. Wipe them gently with a dry, lint-free cloth.
  3. Check Smart Chip Alignment: If using a compatible or refilled cartridge, ensure the smart chip is properly aligned and undamaged in its slot.
  4. Disable HP Cartridge Policy: When using third-party cartridges, open the Embedded Web Server (EWS) or the printer control panel menu and disable 'HP Cartridge Policy' under Supplies System Setup.

Steps to follow

  1. 1

    Remove toner cartridge

    Open the front door and pull the toner cartridge straight out.

  2. 2

    Clean chip surface

    Gently clean the gold contacts on the cartridge chip using a dry microfiber cloth.

  3. 3

    Reinsert and test

    Reinsert the cartridge securely, close the door, and check if the error clears.

Videos

Frequently asked questions

Yes, if configured in the control panel menu under System Setup > Supply Settings > Very Low Settings, you can set the printer to 'Prompt to Continue'.