10.00.00HP Color LaserJet Enterprise M653dn

Fix HP LaserJet M653dn Error 10.00.00: Toner Not Detected

The 10.00.00 error on the HP Color LaserJet Enterprise M653dn indicates that the printer does not recognize one or more installed toner cartridges. This is usually due to a poor electrical contact between the consumable chip and the printer pins, or an improperly seated cartridge. The primary solution is to remove the affected toner, inspect the contacts, and reinstall it firmly.

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Common causes

  • 1Dirty toner chip or toner powder residue blocking electrical readings.
  • 2Cartridge poorly inserted into the rail, leaving contacts out of alignment.
  • 3Accidental damage to the internal printer chassis spring pins.
  • 4Factory-defective toner chip or incompatibility with current printer firmware.

Solutions

Diagnóstico rápido

The error usually appears on the panel indicating which specific color is not detected (e.g., 10.00.00 for Black). If the message appears after changing the toner, it is almost certain the chip is not making proper contact or the cartridge is not seated in the guide rail correctly. Verify that no orange protective plastic clips remain on the cartridge.

Solución paso a paso

  1. Open the front door of the printer and remove the toner marked by the error.
  2. Inspect the chip (the small circuit board on the side of the cartridge) for dirt, toner dust, or physical damage.
  3. Clean the contacts with a soft, dry cloth, both on the cartridge and inside the printer bay.
  4. Reinstall the cartridge, ensuring you hear it 'click' into its final position.

Prevención y mantenimiento

Avoid touching the toner chips with your fingers to prevent skin oils from interfering with electrical readings. Keep the interior of the printer free of toner dust using a small electronics-safe vacuum. If using high-yield cartridges, always ensure the locking mechanism is properly engaged.

Cuándo llamar a un técnico

Contact a technician if the error persists even after trying a brand-new, original cartridge. This suggests damage to the spring pins on the printer's internal base board or the toner chassis connector.

Ficha técnica del equipo

  • Technology: Color laser printing.
  • Speed: 60 ppm.
  • Connectivity: USB/Ethernet.
  • Capacity: 550 sheets.
  • Compatible consumables: HP 655A (Standard) / 655X (High Yield).
  • Recommended use: Heavy office duty.
  • Drivers / Official Firmware

Steps to follow

  1. 1

    Extraction

    Remove the cartridge indicated by the error to visually inspect the chip.

  2. 2

    Cleaning

    Wipe the toner's electronic chip with a dry, lint-free cloth.

  3. 3

    Reinstallation

    Insert the toner again ensuring it fits correctly into the guide rail.

  4. 4

    Validation

    Close the cover and wait for the printer to initialize the detection system.

Frequently asked questions

No, it is a simple communication error that is usually resolved by reseating the toner correctly.

Not directly, but you will not be able to print until the cartridge is properly recognized.

We recommend switching to an original HP 655 toner; compatibles sometimes have chip compatibility issues.

Only if you receive this error or notice frequent marks on your printouts.