10.00.00HP Color LaserJet Enterprise M555dn

Fix 10.00.00 Error HP LaserJet M555dn: Toner Issue

The 10.00.00 error on the HP Color LaserJet Enterprise M555dn indicates a failure in detecting the memory chip of one of the toner cartridges. This code usually appears when the device cannot read the level or authenticity information of the consumable, preventing the machine from starting its print cycle. The solution is typically to remove, clean, and reinstall the affected toner.

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Common causes

  • 1Dirty or corroded electrical contacts on the toner chip.
  • 2Mechanical misalignment preventing the printer pins from touching the chip.
  • 3Use of non-original cartridges with poorly emulated or damaged chips.
  • 4Presence sensor failure in the cartridge bay.

Solutions

Diagnóstico rápido

The control panel will indicate exactly which toner color has the issue (e.g., 10.00.00 for Black). If the cartridges are well installed but the error persists, the problem lies in the electrical contacts of the toner chip or the connection with the cartridge board.

Solución paso a paso

  1. Open the front door and remove the toner cartridge that shows the error.
  2. Inspect the chip: Clean the metal contacts on the toner chip with a soft, lint-free, dry cloth.
  3. Clean internal contacts: Carefully use a cotton swab lightly moistened with isopropyl alcohol to clean the connection pins inside the printer slot.
  4. Reinstall: Insert the cartridge, ensuring it locks firmly into its guide, listening for a click.

Prevención y mantenimiento

  • Handling consumables: When installing new toners, do not touch the electrical contacts with your fingers to prevent corrosion from body oils.
  • Storage: Keep replacement cartridges in their original packaging until use, away from heat sources.
  • Periodic cleaning: Every time you change a cartridge, lightly vacuum the internal bay to remove toner dust residue that can interfere with electrical signals.

Cuándo llamar a un técnico

If after cleaning the contacts and testing with a new toner cartridge the 10.00.00 error does not disappear, the internal connector (DC Controller) might be damaged or have cold solder joints, which requires professional repair.

Ficha técnica del equipo

  • Technology: High-precision laser printing
  • Consumables: HP 212A (Standard) or 212X (High Yield) cartridges
  • Communication type: CRUM protocol (Customer Replaceable Unit Monitor)
  • Detection: Optical and electrical contact sensors
  • Recommended usage: Corporate environments requiring high reliability
  • Official drivers / firmware

Steps to follow

  1. 1

    Remove consumable

    Remove the cartridge indicated on the screen.

  2. 2

    Clean chip

    Clean the gold contact points on the chip with a dry cloth.

  3. 3

    Check bay

    Ensure there are no paper or toner bits blocking the connection.

Frequently asked questions

Yes, the electronic chip on the side of the toner is sensitive to static and dirt.

Before buying, try cleaning the contacts. If the error persists even with a new cartridge, the printer is the issue.

Always use HP 212A (Black, Cyan, Yellow, Magenta) or 212X high-yield cartridges.

It is recommended, as it is the best time to remove dust buildup that accumulates on sensors.