0x62WorkForce Pro WF-C878R

Epson WorkForce Pro WF-C878R Error 0x62: Quick Fix

The Epson WorkForce Pro WF-C878R error 0x62 relates to the paper feed (PF) motor. It occurs when the motor reports excessive load while trying to transport paper, usually due to jams or dirty rollers. Checking the path and maintaining clean rollers is the primary solution.

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Common causes

  • 1Debris or paper scrap blocking the feed path.
  • 2Worn or dirty feed rollers causing slippage.
  • 3PF Motor electronic or mechanical failure.
  • 4Misaligned paper guides in the paper tray.

Solutions

Quick Diagnosis

If the printer shows 0x62, it means the paper feeding mechanism is failing to reach target positions. Check for debris in the paper input path first.

Step-by-Step Solution

  1. Check Trays: Pull out paper trays and inspect internal areas for scraps.
  2. Clean Rollers: Wipe feed rollers with a soft, slightly damp cloth to restore traction.
  3. Adjust Settings: Ensure the tray paper size guides are set properly for the paper inside.
  4. Reset: Power off and back on after ensuring the path is clear.

Maintenance and Prevention

Regular cleaning of the pickup rollers with an approved cleaning solution prevents sliding, which causes the motor to over-work.

When to Call a Technician

If there are no jams and the rollers are clean, the PF Motor may have a failing gear or internal electronic issue, necessitating a service call.

Device Technical Data

  • Technology: PrecisionCore Heat-Free.
  • Speed: Up to 25 ppm.
  • Connectivity: Ethernet, Wi-Fi Direct, USB.
  • Compatible Consumables: T05A (DURABrite Pro) ink packs.
  • Recommended Use: Corporate print production.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Tray inspection

    Remove paper trays and check for obstructions near the feed rollers.

  2. 2

    System reset

    Power off and unplug to allow the feed motor to reset.

  3. 3

    Roller cleaning

    Use a damp, lint-free cloth to gently clean the feed rollers.

Frequently asked questions

It indicates a fault in the motor managing paper feed; the printer detects abnormal resistance during movement.

Only use the provided access panels; do not attempt to disassemble the main frame.

Yes, heavy media or misaligned paper trays can overload the feed motor.

If cleaning the rollers does not fix the error, it points to an electrical failure of the motor or main sensor.