0x61000030OfficeJet 8010e

HP OfficeJet 8010e Error 0x61000030: Fix Paper Feed

The HP OfficeJet 8010e error 0x61000030 indicates a paper feed failure where the motor cannot correctly pull the paper into the printing mechanism. This usually results from dust on the pickup rollers, improper tray loading, or debris inside the paper path. Regular maintenance of the feed rollers is highly recommended.

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Common causes

  • 1Dust on feed rollers.
  • 2Incorrect paper alignment.
  • 3Foreign object in feed path.
  • 4Mechanical sensor failure.

Solutions

Quick Diagnosis

If you see this error, check if the rollers spin but the paper doesn't move. If so, they are dirty or worn.

Step-by-Step Solution

  1. Clean: Wipe rollers gently with a damp cloth.
  2. Align: Ensure the tray guide matches the paper size.
  3. Refill: Use clean, dry sheets.
  4. Reset: Cycle the power to re-trigger the feed routine.

Prevention and Maintenance

Monthly cleaning of feed rollers keeps them grippy. Do not overload the input tray. Keep the area dust-free.

When to Call a Technician

If the motor remains unresponsive after cleaning the rollers, you may need a technician to inspect the motor's internal gears.

Technical Specs

  • Technology: Thermal Inkjet
  • Load System: Front tray
  • Consumables: HP 910 series
  • Connectivity: Wi-Fi
  • Use: Office
  • HP Support

Steps to follow

  1. 1

    Clean Rollers

    Wipe rollers with a damp cloth.

  2. 2

    Align Paper

    Ensure paper is correctly seated.

  3. 3

    Restart

    Power off and on to reset.

Frequently asked questions

This error occurs when the printer fails to feed paper successfully.

Use a lint-free cloth with distilled water.

Yes, use standard dry paper.

Always use original HP 910 ink.