0x6100000aOfficeJet Enterprise Managed MFP X585z

Error 0x6100000a HP OfficeJet Enterprise MFP X585z

The HP OfficeJet Enterprise Managed MFP X585z error 0x6100000a signifies a print carriage stall. This prevents the printer from positioning the printhead, requiring manual intervention to clear the path.

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Common causes

  • 1Physical paper blockage.
  • 2Dried ink build-up.
  • 3Dirty encoder strip.
  • 4Worn traction motor.

Solutions

Diagnóstico rápido

Listen for unusual clicking sounds. This often confirms a physical blockage.

Solución paso a paso

  1. Power off the printer.
  2. Open the ink access door.
  3. Remove any paper scraps.
  4. Clean the encoder strip.

Prevención y mantenimiento

Use original HP 980 ink. Perform periodic maintenance cycles.

Cuándo llamar a un técnico

If the motor feels tight when moved, seek repair.

Ficha técnica del equipo

  • Technology: PageWide Inkjet.
  • Speed: 70 ppm.
  • Connectivity: Gigabit Ethernet.
  • Consumibles: HP 980.
  • Usage: Corporate.
  • Official drivers / firmware

Steps to follow

  1. 1

    Clear jams

    Power off and check if the carriage moves freely.

  2. 2

    Restart

    Power on after clearing the path.

Frequently asked questions

This error indicates a print carriage obstruction prevents movement.

Yes, it halts printing immediately.

Uses HP 980 series cartridges.

Keep the print path free of paper scraps.