0x61WorkForce Pro WF-C5390

Epson WorkForce Pro WF-C5390 error 0x61: Troubleshooting Guide

The Epson WorkForce Pro WF-C5390 error 0x61 is identified as a paper feeding mechanism failure. It often appears when sensors fail to detect paper at the intake or when traction rollers have become clogged. This issue is common in busy offices with high print volume demands.

1 views

Common causes

  • 1Dust accumulation on traction rollers.
  • 2Unsupported paper weight (too heavy or too light).
  • 3Debris or small sticker residue in the paper path.
  • 4Normal rubber wear from high-volume usage.

Solutions

Diagnóstico rápido

If you see the 0x61 error, check if the paper feeds at an angle or stops halfway. This confirms that the issue is within the feeding system rather than a major electrical failure.

Solución paso a paso

  1. Power off the printer and disconnect it from power.
  2. Completely remove the paper tray.
  3. Check the base of the unit with a flashlight for debris.
  4. Clean the rubber rollers with a slightly dampened cloth (distilled water) and dry thoroughly.
  5. Load fresh paper and adjust guides correctly before restarting.

Prevención y mantenimiento

Avoid loading too many sheets at once. Cleaning rollers is the most effective preventative measure against this error. Using glossy or heavy cardstock can lead to paper slippage.

Cuándo llamar a un técnico

If the rollers do not rotate after proper cleaning and a hard reset, the internal loading motor may have failed.

Ficha técnica del equipo

  • Technology: PrecisionCore Heat-Free
  • Max Resolution: 4800 x 1200 dpi
  • Connectivity: USB 2.0, Wi-Fi Direct, Gigabit Ethernet
  • Capacity: 250 sheets
  • Compatible consumable: T11 / T12 Series cartridges
  • Recommended usage: Corporate offices and SMBs
  • Official drivers / firmware

Steps to follow

  1. 1

    Check paper tray

    Remove the paper input tray and check for any torn or wrinkled paper scraps at the base of the printer.

  2. 2

    Clean pickup rollers

    Use a dry, lint-free cloth to remove accumulated paper dust from the visible pickup rollers.

  3. 3

    System reset

    Turn off the printer, wait 30 seconds, and power it back on to re-calibrate paper sensors.

Frequently asked questions

Error 0x61 indicates a paper feeding failure, meaning the input sensor cannot detect the paper entering correctly.

Yes, this error halts the paper feeding process, preventing all pending print jobs until the mechanism is cleared.

Use standard bond paper (75-90 g/m²) and original Epson cartridges to keep rollers in optimal condition.

Ensure the paper guides are snug against the paper stack and clean the rollers every three months.

Epson WorkForce Pro WF-C5390 error 0x61: Troubleshooting Guide | Vimazdev