0x000DSureColor P5370

Epson SureColor P5370 error 0x000D: Temperature fault

The Epson SureColor P5370 error 0x000D signals a critical temperature alert. When internal sensors detect that the print head or motherboard is overheating, the system triggers this code to prevent permanent hardware failure. It is a protective measure designed to ensure longevity in professional print environments.

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Common causes

  • 1Clogged air vents and cooling fans.
  • 2High ambient room temperature.
  • 3Internal temperature sensor failure.
  • 4Long print runs without sufficient cooling intervals.

Solutions

Quick Diagnosis

If the printer is hot to the touch or if printing has been continuous, allow it to rest. If it fails immediately after startup, a cooling fan may be seized or a temperature sensor has failed.

Step-by-Step Solution

  1. Power off: Power off and unplug for at least 30 minutes to allow the system to fully cool down.
  2. Check ventilation: Check if internal cooling fans are blocked by dust or are too close to walls.
  3. Environment check: Ensure the room temperature is below 30°C and the printer is in a well-ventilated space.

Prevention and Maintenance

Keep your workspace clear around the vents. Clean the air intake screens quarterly to maintain airflow. Avoid overloading the printer with high-speed consecutive jobs.

When to Call a Technician

If the printer remains in an error state after a long cooling period, a hardware component like the main cooling fan or the temperature sensor requires replacement.

Equipment Specs

  • Technology: Piezo Inkjet
  • Resolution: Professional Grade
  • Connectivity: USB, Ethernet, WiFi
  • Compatible Consumable: Epson UltraChrome Pro10
  • Recommended Use: Pro Photography
  • Official drivers / firmware

Steps to follow

  1. 1

    Power off

    Power off and unplug for at least 30 minutes to allow the system to fully cool down.

  2. 2

    Check ventilation

    Check if internal cooling fans are blocked by dust or are too close to walls.

  3. 3

    Environment check

    Ensure the room temperature is below 30°C.

Frequently asked questions

The 0x000D error indicates that thermal sensors report readings outside of the safe operational range, likely due to overheating.

No, shut down immediately. Excessive heat can permanently destroy print head nozzles.

Third-party inks often have inconsistent viscosities, forcing the print head to work harder and increase heat.

Fan noise is normal, but grinding sounds may indicate a failing cooling fan, which causes this overheating error.