0x000CSureColor P5370

Epson SureColor P5370 error 0x000C: Paper sensor fault

The Epson SureColor P5370 error 0x000C signifies a media detection failure. The printer uses an array of optical sensors to identify the width and start/end points of the paper. If these sensors are blocked by debris or fail to read the paper edge, the system halts to protect the print head from potential damage.

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Common causes

  • 1Damaged or curled paper edges.
  • 2Paper cutting dust covering the optical sensors.
  • 3Sensor calibration drift.
  • 4Unsupported paper reflectivity levels.

Solutions

Quick Diagnosis

This error frequently appears when the paper edge is not crisp or is slightly curled. If the paper appears clean and flat, there is likely a dust buildup on the sensor lens that needs to be cleared.

Step-by-Step Solution

  1. Check paper loading: Remove the paper and ensure it is perfectly aligned and wrinkle-free at the loading intake.
  2. Clean sensors: Use canned air to blow out the paper path, focusing on the sensors that detect the edge of the media.
  3. Reset paper settings: Manually redefine the paper size and media type in the printer's configuration menu.

Prevention and Maintenance

Store media in original packaging away from damp areas to prevent edge deformation. Regularly dust the intake area to maintain consistent optical readings.

When to Call a Technician

If the error occurs regardless of the media type, the optical sensor unit may be faulty and requires professional replacement.

Equipment Specs

  • Technology: Piezoelectric Inkjet
  • Width: 17 inches
  • Connectivity: USB, WiFi, Ethernet
  • Compatible Consumable: Epson UltraChrome Pro10 Ink
  • Recommended Use: High-end photography
  • Official drivers / firmware

Steps to follow

  1. 1

    Check paper loading

    Remove the paper and ensure it is perfectly aligned and wrinkle-free.

  2. 2

    Clean sensors

    Use compressed air to clean the paper path and the edge detection sensors.

  3. 3

    Reset paper settings

    Manually redefine the paper size and media type in the printer menu.

Frequently asked questions

The 0x000C error indicates that the printer's sensors cannot detect the presence or width of the loaded paper.

Usually not, because the printer will protect itself from printing off-edge by stopping the mechanism.

Unsupported media types or paper with frayed edges often trigger sensor errors.

Clean sensors whenever you change media or perform basic machine maintenance.

Epson SureColor P5370 error 0x000C: Paper sensor fault | Vimazdev