0x000049SureColor T5170M

Epson SureColor T5170M Error 0x000049: Technical Fix

The Epson SureColor T5170M error 0x000049 is a fault detected in the carriage motor, usually caused by a mechanical jam or dirt on the encoder strip. This error stops the printing process immediately to prevent damage to the internal carriage components. It is commonly seen in large format equipment that has been operating in environments with dust or paper debris.

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Common causes

  • 1Physical obstruction by paper scraps inside the print channel.
  • 2Encoder strip contamination by dust.
  • 3Carriage DC motor failure.
  • 4Premature wear of the head slide bearings.

Solutions

Rapid Diagnosis

If you see the 0x000049 error message on the front panel, the carriage has lost its position reference. Check if the printhead moves freely when pushed by hand (while the machine is off) or if there is resistance from crumpled paper.

Step-by-Step Solution

  1. Disconnect the main power cable.
  2. Remove any paper residue blocking the cleaning station or carriage path.
  3. Locate the transparent encoder strip behind the carriage and wipe it with a dry, lint-free cloth.
  4. Reconnect power and turn the machine on to initialize.

Prevention and Maintenance

Avoid printing on rolls with damaged edges that could jam. Keep the printer covered when not in use. Perform periodic encoder maintenance.

When to Call a Technician

If the error persists after cleaning the encoder, the carriage step motor might have failed electrically, requiring certified technical intervention.

Equipment Technical Data

  • Technology: PrecisionCore Inkjet
  • Max Resolution: 2400 x 1200 dpi
  • Connectivity: Ethernet, Wi-Fi, USB
  • Feeding Capacity: Up to 36-inch rolls
  • Compatible Consumable: UltraChrome XD2 Series
  • Recommended Use: CAD, GIS, Technical Plans
  • Official drivers / firmware

Steps to follow

  1. 1

    Power off

    Disconnect the power cable before opening the housing.

  2. 2

    Check jams

    Ensure no paper debris is blocking carriage movement.

  3. 3

    Clean encoder

    Wipe the encoder strip with a lint-free cloth.

Frequently asked questions

You should check for obstacles in the printhead path and clean the encoder strip.

It is not dangerous but prevents the device from printing until the carriage moves freely.

It uses high-capacity pigment cartridges in the T5170M series.

Monthly external cleaning is recommended to avoid dust buildup.