0x000042SureColor T3270

Epson SureColor T3270 Error 0x000042: Technical Solution

The Epson SureColor T3270 error 0x000042 is a failure in the paper feed motor (PF Motor). Unlike other movement errors, this code usually triggers when the plotter fails to detect the start of the paper or senses excessive mechanical load on the traction shaft.

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Common causes

  • 1Electronic failure in the feed motor controller.
  • 2Mechanical obstruction in the pinch roller.
  • 3Incorrect detection by the paper sensor.
  • 4Use of very heavy paper overloading motor torque.

Solutions

Diagnostic

The error occurs exactly when the plotter attempts to load the paper roll. If you hear a loud hum from the motor followed by error 0x000042, the traction shaft might be blocked.

Step-by-Step Solution

  1. Remove Paper: Extract the paper roll completely.
  2. Internal Cleaning: With the device turned off, move the feed rollers manually to verify if there are paper scraps.
  3. Manual Loading: Try loading a single sheet; if the error doesn't appear, the issue was the roll tension.
  4. Restart: Turn on again and let the system complete the self-diagnostic.

Prevention and Maintenance

Avoid using extremely heavy paper rolls without adjusting tension. Clean the feed rollers with a dry cloth to ensure the grip is consistent.

When to Call a Technician

If after removing all paper and restarting the device the code 0x000042 persists, the feed motor may have a serious electronic fault.

Technical Data

  • Technology: PrecisionCore Inkjet
  • Width: 24 inches
  • Connectivity: USB, Gigabit Ethernet
  • Capacity: Roll up to 150 ft
  • Compatible Consumable: Epson T6921-T6925 Cartridges
  • Recommended Use: CAD and blueprints
  • Official Drivers / firmware

Steps to follow

  1. 1

    Release rollers

    Open the paper release lever to check for jams.

  2. 2

    Check sensors

    Clean the paper edge sensors that detect loading width.

Frequently asked questions

This error points to a blockage or lack of response from the load motor (PF motor) that manages paper advancement.

Yes, the equipment cannot load the paper roll, so the plotter remains inoperable for any task.

There is no direct consumable, but verify the cleanliness of the feed rollers (PF rollers) to avoid the error.

Ensure the roll is properly aligned on the mandrel and the paper is not damp or wavy.