0x000031SureColor F570

Epson SureColor F570 error 0x000031: Sensor fault

The Epson SureColor F570 error 0x000031 relates to a malfunction in the paper detection sensor. When this component fails to report a paper load accurately, the printer pauses to prevent potential damage. Troubleshooting the Epson SureColor F570 error 0x000031 generally involves cleaning the paper feed path of any dust or torn paper fragments that may be obstructing the internal sensor optical beam.

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Common causes

  • 1Dust buildup blocking the optical beam.
  • 2Torn paper debris lodged in the feed path.
  • 3Electronic sensor component fatigue.
  • 4Misalignment preventing the paper from reaching the detection point.

Solutions

Quick Diagnosis

If the printer fails to register the paper upon insertion and displays this error immediately, it points directly to an obstructed or faulty input sensor.

Step-by-Step Solution

  1. Remove all paper from the feed tray.
  2. Carefully blast the slot with compressed air.
  3. Inspect the path for tiny pieces of paper left from a previous jam.
  4. Re-insert the paper, ensuring it aligns perfectly with the feed marks.

Prevention and Maintenance

Store sublimation paper in a dry, dust-free box to prevent lint from entering the print engine, as this is the leading cause of sensor read errors.

When to Call a Technician

If multiple reloads and cleanings do not clear the 0x000031 error, the internal sensor optic has likely failed and requires replacement.

Device Specifications

  • Technology: Dye-Sublimation
  • Detection: Integrated paper sensor
  • Connectivity: Wi-Fi, Ethernet, USB
  • Consumables: Epson Sublimation Ink
  • Usage: Professional Production
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Check loading

    Ensure the sublimation paper is loaded straight and fully aligned.

  2. 2

    Clean sensor area

    Use compressed air to blow out the paper feed path.

  3. 3

    Reboot

    Power cycle the printer to allow for sensor re-initialization.

Frequently asked questions

The printer's paper sensor is failing to detect the media or is being blocked by foreign particles.

Only use Epson-certified sublimation paper to ensure correct thickness and sensor detection.

Use clean, crisp-edged paper to prevent debris from cluttering the sensor path.

There is no manual calibration; keeping the feed path clear is the standard maintenance procedure.