0x000021SureColor F570

Epson SureColor F570 Error 0x000021 Solution

The Epson SureColor F570 error 0x000021 signifies a critical hardware problem with the carriage motor assembly. When the printer detects a movement stall or torque overload, it stops to avoid permanent failure. This code highlights the need for a clean and lubricated carriage path. Professional production environments should always perform routine maintenance to avoid motor strain.

0 views

Common causes

  • 1High friction: Carriage rail is dry or contains buildup.
  • 2Motor torque failure: The motor has aged and no longer provides the required force.
  • 3Sensor fault: The position sensor is not reading the carriage motion.
  • 4Drive belt tension: Belt is stretched or slipping.

Solutions

Diagnóstico rápido

Error 0x000021 usually appears when the printer is powering up or about to start a job. If you hear a grinding noise while the carriage attempts to find its home position, this error is a direct sign of an mechanical resistance issue.

Solución paso a paso

  1. Full power cycle: Turn off the printer and unplug it for 5 minutes.
  2. Check carriage: Check if the printhead moves manually without resistance.
  3. Clean guide rail: Wipe the guide rail to remove dust or old lubrication.
  4. Restart: Power on the unit and check if the error is gone.

Prevención y mantenimiento

Use periodic maintenance cycles to check for carriage noise. Ensure the machine is not under extreme humidity, which can affect the lubrication of the rail.

Cuándo llamar a un técnico

If the error 0x000021 persists after basic cleaning, the motor likely has damaged internal windings or a failed driver board component, requiring a service visit.

Ficha técnica del equipo

  • Technology: Dye-Sublimation
  • Width: 24 inch
  • Connectivity: USB, Ethernet, Wi-Fi
  • Input: Roll paper / cut sheet
  • Consumable: Original Epson DHE series ink bottles
  • Usage: Textiles and custom merch
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Full power cycle

    Turn off the printer and unplug it for 5 minutes.

  2. 2

    Check carriage

    Check if the printhead moves manually without resistance.

  3. 3

    Clean guide rail

    Wipe the guide rail to remove dust or old lubrication.

  4. 4

    Restart

    Power on the unit and check if the error is gone.

Frequently asked questions

It is a carriage motor overload or communication error.

Minor cleaning helps, but it often indicates a hardware component failure.

Genuine Epson DHE sublimation inks (140ml).

It's rare; generally caused by long-term wear and tear on the motor assembly.

Epson SureColor F570 Error 0x000021 Solution | Vimazdev