0x000010SureColor F570

Epson SureColor F570 error 0x000010: Carriage failure

The Epson SureColor F570 error 0x000010 is a common alert for carriage motor issues in Epson sublimation printers. It means the carriage cannot reach its target position or is physically blocked, often due to ink splashes on the timing sensor or debris on the rails. To fix this, you must clean the sensitive optical components and ensure smooth movement along the rails.

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Common causes

  • 1Ink mist contamination on the optical encoder strip.
  • 2Dry grease or grime on the carriage guide rods.
  • 3Foreign debris in the carriage belt path.
  • 4Motor failure due to high volume cycles.

Solutions

Quick Diagnosis

If the carriage jitters or crashes against the sides during startup, the 0x000010 error is almost certainly mechanical or optical-sensor related.

Step-by-Step Solution

  1. Disconnect the power completely.
  2. Open the printer cover to access the carriage.
  3. Verify no debris or paper particles are blocking the path.
  4. Clean the transparent timing strip (encoder strip) with an alcohol-free lint-free cloth.
  5. Gently move the carriage back and forth to feel for rough spots.

Prevention and Maintenance

Keep the machine away from sources of excessive dust and perform regular cleaning of the ink-waste areas to prevent mist from traveling to the timing strip.

When to Call a Technician

If cleaning the optical strip does not resolve the movement fault, the motor or the main carriage logic board is likely defective.

Device Specifications

  • Technology: Dye-Sublimation
  • Carriage Control: Precision encoder system
  • Connectivity: Wi-Fi, USB, Ethernet
  • Consumables: Epson sublimation ink
  • Usage: Sublimation printing
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Physical check

    Power off the printer and manually slide the carriage to check for any physical drag.

  2. 2

    Guide rod cleaning

    Wipe the carriage guide rail with a lint-free cloth.

  3. 3

    Sensor reset

    Power the printer on, allowing the sensor to re-map the carriage position.

Frequently asked questions

The carriage is encountering mechanical resistance or the position-tracking encoder strip is dirty.

Yes, if you force the carriage manually, you risk misaligning the internal precision components.

Only use original Epson dye-sublimation ink for this device to prevent clogging.

Keep the printer environment clean and perform regular maintenance on the carriage rails.