093-933Xerox VersaLink C415

Fix Xerox VersaLink C415 Toner Error 093-933

Error 093-933 on the Xerox VersaLink C415 alerts you to an empty or unrecognized toner cartridge. This error triggers when the machine detects low supply or a faulty cartridge chip. Resolving this typically requires replacing the indicated toner cartridge with a genuine Xerox supply.

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Common causes

  • 1Toner cartridge empty.
  • 2Faulty or dirty cartridge chip.
  • 3Use of non-genuine toner cartridges.

Solutions

Toner Replacement

  1. Open the front door of the printer.
  2. Identify the color module indicated on the display.
  3. Unlock and slide out the old cartridge.
  4. Install the new genuine Xerox cartridge firmly.

Chip Cleaning

  1. Ensure the chip on the new cartridge is clean.
  2. Check the internal connector pins for debris.
  3. Re-seat the cartridge fully into the slot.

Steps to follow

  1. 1

    Open access

    Open the front cover as indicated in the manual.

  2. 2

    Remove

    Extract the empty toner cartridge.

  3. 3

    Insert

    Push the new cartridge in until you hear it click into place.

Frequently asked questions

Using non-Xerox toner often causes recognition errors like 093-933.

Restart the machine to allow the system to re-read the cartridge chip.

Access the 'Supplies' menu on the device touch screen.