093-927ColorQube 9303

Xerox ColorQube 9303 error 093-927: Solid ink

The Xerox ColorQube 9303 error 093-927 is a status indicator signaling that one of the solid ink channels has run out of supply. In this solid ink printer, the user must manually load the ink blocks into the designated slots.

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Common causes

  • 1Solid ink blocks completely consumed.
  • 2Ink level sensor covered in residue.
  • 3Ink inserted incorrectly into guide.
  • 4Heater cycle interrupted.

Solutions

Quick Diagnosis

The control panel identifies the specific color (CMYK) that triggered error 093-927. This is a supply warning, not a system fault.

Step-by-Step Solution

  1. Identify the empty color via the touchscreen.
  2. Open the solid ink loading cover.
  3. Insert new blocks into the matching slot.
  4. Close the cover and wait for the printer to melt the material (takes a few minutes).

Prevention and Maintenance

Keep the loading area clear of debris. Solid ink is sensitive to temperature; store blocks in a cool place.

When to Call a Technician

If the machine fails to recognize the supply after loading, the ink level sensor may be obstructed.

Technical Data

Frequently asked questions

It is a notification that a specific solid ink color has run out.

Open the ink loading door and deposit the solid blocks into the corresponding channel.

Use genuine Xerox solid ink blocks. Do not use compatibles to avoid incorrect melting.

No, the solid ink system requires material to generate images.