093-919WorkCentre 3315

Xerox WorkCentre 3315 error 093-919: Troubleshooting

The Xerox WorkCentre 3315 error 093-919 is a system notification indicating that the toner is either exhausted or unrecognizable by the printer. This error code forces the machine into a locked state to prevent print quality issues. Why does my Xerox WorkCentre 3315 show error 093-919? It typically means the internal chip counter has reached its capacity limit or the chip is damaged.

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Common causes

  • 1Cartridge page counter reached zero
  • 2Damaged electrical chip contacts
  • 3Incompatible toner cartridge detection
  • 4Improper installation of the cartridge

Solutions

Quick Diagnosis

When 093-919 appears, the printer usually stops all operations. Why does my Xerox WorkCentre 3315 show error 093-919? If the cartridge is new, check the golden chip contacts for any dirt or oxidation.

Step-by-step Troubleshooting

  1. Open the front panel of the Xerox device.
  2. Remove the toner cartridge.
  3. Gently shake the cartridge to check for remaining toner.
  4. Clean the chip contacts carefully with a dry, lint-free cloth.
  5. Reinstall the cartridge and reboot.

Prevention and Maintenance

Always keep genuine 106R02310 toner cartridges on hand. Genuine Xerox supplies ensure that the chip counters work correctly and prevent unnecessary error codes.

When to call a technician

If the error remains after installing a fresh original cartridge, a professional should inspect the toner sensor housing for a possible internal failure.

Device technical sheet

  • Technology: Laser, MFP
  • Speed: 33 ppm
  • Connectivity: USB, Ethernet
  • Compatible consumable: 106R02310 Toner
  • Recommended usage: SMB environment
  • Drivers / official firmware

Steps to follow

  1. 1

    Check toner

    Remove the cartridge and gently shake it to distribute remaining toner.

  2. 2

    Clean contacts

    Wipe the electrical contacts of the cartridge with a dry, clean cloth.

  3. 3

    Reinstall toner

    Insert the cartridge back into the machine until you hear a click.

Frequently asked questions

The printer has detected that the toner cartridge is empty or the chip is not responding correctly.

Yes, it locks the print engine to prevent hardware damage, meaning you must replace the toner.

Use the Xerox 106R02310 high-capacity toner cartridge for the best performance.

Refilled toner chips often fail recognition, making this error code common with non-original parts.

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