077-900WorkCentre 6027

Fix Xerox WorkCentre 6027 Error 077-900: Paper Jam Guide

Error 077-900 on the Xerox WorkCentre 6027 indicates a paper jam detected within the transport path. This error halts all operations to prevent damage to the fuser or printhead. Identifying and carefully clearing the path is the key to resolving this alarm.

1 views

Common causes

  • 1Using media (paper/cardstock) exceeding supported specifications.
  • 2Misaligned paper guides in the tray.
  • 3Dirty feed rollers preventing proper paper pickup.

Solutions

Tray Path Inspection

  1. Remove the paper tray completely from the base.
  2. Check for skewed paper or small fragments at the feed point.
  3. Ensure guides are not pressing too tightly against the paper stack.

Fuser Area Check

  1. Open the back cover of the device.
  2. Carefully check for paper remnants around the rollers.
  3. Remove any paper gently to avoid damaging the sensor levers.

Steps to follow

  1. 1

    Cool Down

    Power off the machine and allow the fuser unit to cool for at least 10 minutes.

  2. 2

    Removal

    Gently pull any visible paper out along the feed path, not against it.

  3. 3

    Cleaning

    Wipe the feed rollers with a soft, lint-free cloth to restore traction.

Frequently asked questions

No, forcing paper can damage sensitive sensor arms which will cause recurring 'False Jam' errors.

Keep your paper dry, stored in a cool place, and fan the stack slightly before loading it into the tray.

A tiny, invisible paper scrap might be triggering the sensor. Double-check the entire path with a flashlight.