077-900B230

Fix Xerox B230 Error 077-900: Paper Jam

The Xerox B230 error 077-900 is an output area paper jam notification. The printer detects that a page did not reach its destination sensor within the allotted time, forcing an immediate operational shutdown to protect components. Resolving this usually involves checking the output tray and the rear door.

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Common causes

  • 1Misaligned media in the input tray.
  • 2Worn-out rubber drive rollers.
  • 3Tiny scraps of paper blocking the output sensor.
  • 4Non-standard paper weight or size being used.

Solutions

Quick Diagnosis

If the printer displays the 077-900 error, it is reporting a failure at the final stage of the transport path. Before attempting to force a print, check if a sheet of paper is partially hanging out of the rear unit.

Step-by-Step Solution

  1. Open the rear access panel of the printer.
  2. Locate the jam and pull the paper out steadily to avoid shredding the sheet.
  3. Close the access panel, ensuring it is fully latched.
  4. Power cycle the unit to reset the sensor path.

Prevention and Maintenance

Store paper in a dry, climate-controlled room. Always fan your paper stack before loading it into the tray to reduce static electricity. Ensure the media size settings in the printer driver match the actual paper loaded.

When to Call a Technician

If you have thoroughly inspected the path and cannot see any paper, the exit sensor might be stuck in a triggered position, requiring professional service.

Equipment Technical Data

  • Technology: Laser
  • Speed: 36 ppm
  • Connectivity: USB, Ethernet, Wi-Fi
  • Consumable: B230 Series (106R04347)
  • Typical Environment: Busy offices
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Open Doors

    Open the front and rear doors to inspect the paper path.

  2. 2

    Clear Obstructions

    Gently remove any trapped paper, being careful not to tear it.

  3. 3

    Check Rollers

    Inspect rollers for any debris that might cause repeated jamming.

Frequently asked questions

The 077-900 error indicates that paper failed to reach the output sensor in time, causing the printer to jam.

It requires immediate action to remove the obstruction and prevent the rollers from wearing down unevenly.

If a cartridge leaks, toner can make rollers slippery or sticky, causing the paper to slip or catch inside the machine.

Align paper guides correctly, keep paper dry, and don't overfill the paper tray beyond capacity.