077-109C625

Xerox C625 error 077-109: Tray Jam Troubleshooting

The Xerox C625 error 077-109 occurs when the feed sensor detects an obstruction or failure in the main tray paper supply. This jam error is common when using out-of-spec paper or when feed rollers accumulate dust. Preventive cleaning often resolves the issue quickly. This device is a high-performance multifunctional printer for corporate offices.

1 views

Common causes

  • 1Accumulation of paper dust on rubber feed rollers.
  • 2Use of paper outside allowed weight limits.
  • 3Incorrect alignment of tray side guides.
  • 4Physical wear of pickup rollers from heavy use.

Solutions

Quick Diagnostics

The 077-109 error on the Xerox C625 is visually identified when the panel asks you to open the tray. Check if the paper is correctly aligned between the side guides before proceeding with technical steps.

Step-by-step Solution

  1. Open trays: Fully remove the paper tray identified in the error message.
  2. Inspect: Remove any scraps of paper or debris from the feed area.
  3. Clean: Wipe the feed rollers with a lint-free cloth lightly dampened with water.
  4. Verify: Reinsert the tray and ensure the paper is fresh and dry.

Maintenance and Prevention

Do not fan paper before loading to minimize static. Keep the tray area dust-free. Using high-quality paper reduces premature roller wear.

When to call a technician

If cleaning rollers and aligning paper does not fix the error, or if you hear constant mechanical grinding, there may be a fault with the feed solenoid.

Device technical specifications

  • Technology: Color Laser Multifunction
  • Speed/Performance: 50 ppm
  • Connectivity: USB 3.0, Gigabit Ethernet
  • Feeding capacity: Up to 2350 sheets with expansion trays
  • Compatible supplies: Xerox C625 Toner
  • Recommended use: High-volume office
  • Official drivers / firmware

Steps to follow

  1. 1

    Open trays

    Fully remove the paper tray identified in the error message.

  2. 2

    Inspect

    Remove any scraps of paper or debris from the feed area.

  3. 3

    Clean

    Wipe the feed rollers with a lint-free cloth lightly dampened with water.

  4. 4

    Verify

    Reinsert the tray and ensure the paper is fresh and dry.

Frequently asked questions

This error signals a paper jam or feed failure in the main tray caused by misaligned paper or dirty rollers.

Yes, if you pull too hard. Always pull gently in the direction of the paper path.

Use standard 75-90 g/m² bond paper, free of staples or defects.

Monthly cleaning is advised if you print over 2000 pages per month.