077-106VersaLink C620

Xerox VersaLink C620 error 077-106: Paper jam

The Xerox VersaLink C620 error 077-106 signifies that the device has detected an issue transporting paper through the feed path. This error typically triggers when sensors detect a stall in the paper's movement. It is often caused by improperly aligned paper or dust on the feed rollers.

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Common causes

  • 1Improper loading: Guides clamped too tightly against the paper stack.
  • 2Dusty rollers: Paper fibers reducing grip on the paper sheets.
  • 3Low-quality media: Curled or damp paper causing feed stall.
  • 4Foreign debris: Objects or staples obstructing the input channel.

Solutions

Diagnóstico rápido

The 077-106 error confirms a paper feed obstruction. Inspect the tray if the machine displays this code; ensure the media is flat and that no small debris is obstructing the entrance.

Solución paso a paso

  1. Remove the paper tray from the base.
  2. Check the internal path for any crumpled paper fragments.
  3. Examine feed rollers for dust buildup that might affect traction.
  4. Reload the tray and verify that side guides are correctly positioned.

Prevención y mantenimiento

Fan the paper before loading to reduce static. Periodically clean the rubber pickup rollers using a lint-free cloth moistened with water to maintain consistent friction.

Cuándo llamar a un técnico

If the error persists without any visible paper, a faulty feed sensor may be the cause and should be evaluated by a technician.

Ficha técnica del equipo

  • Technology: Color Laser.
  • Speed/Output: Up to 50 ppm.
  • Connectivity: USB, Ethernet, optional Wi-Fi.
  • Feed Capacity: 550-sheet adjustable tray.
  • Consumables: VersaLink C620 series toner.
  • Usage: Corporate volume.
  • Drivers / official firmware

Steps to follow

  1. 1

    Pull out tray

    Slide the paper tray fully out of the printer.

  2. 2

    Inspect path

    Check the area around the feed roller for torn bits of paper.

  3. 3

    Realign guides

    Ensure paper guides are snug but not tight and close the tray.

Frequently asked questions

This code means there is a paper obstruction in the main input tray or a failure of the pickup roller to pull a sheet.

Yes, pull the paper slowly using both hands and avoid using sharp tools that could scratch internal rollers.

Consistent jamming through the fuser can lead to inconsistent print quality or toner smudging over time.

Fanning the paper stack before loading and periodically wiping the pickup rollers with a damp cloth helps maintain performance.