077-106Xerox VersaLink C415

Fix Xerox VersaLink C415 Error Code 077-106 Troubleshooting

The 077-106 error code on the Xerox VersaLink C415 indicates a tray detection fault. This issue occurs when the system cannot recognize the tray's presence or paper configuration. Resolving this is essential to maintain office document productivity.

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Common causes

  • 1Tray not fully seated in the main chassis.
  • 2Debris blocking the internal paper tray sensor.
  • 3Firmware communication lag.

Solutions

Tray Sensor Inspection

  1. Power off the printer using the main switch.
  2. Fully remove the paper tray from the machine.
  3. Visually inspect the internal tray sensor for debris.
  4. Gently clear any dust or paper scraps found.

Paper Settings Verification

  1. Navigate to Settings > Paper Tray on the touch panel.
  2. Verify the size and type match the loaded media.
  3. Update settings if mismatched.
  4. Save and reboot the device.

Steps to follow

  1. 1

    Power Cycle

    Turn off the printer and unplug the power cable.

  2. 2

    Remove Tray

    Pull out the paper tray to check for physical obstructions.

  3. 3

    Reinstall and Restart

    Reinsert the tray firmly and restart the printer to test functionality.

Frequently asked questions

It is a tray detection error meaning the printer doesn't see the tray properly.

Yes, most cases are resolved by cleaning sensors or reseating the tray.

Routine maintenance should be performed every 6 months to prevent debris accumulation.