077-106VersaLink C400

Xerox VersaLink C400 error 077-106: Paper jam

The Xerox VersaLink C400 error 077-106 refers to a paper jam error in the exit area (fuser). The device blocks printing when the exit sensor fails to detect the document completion after the print process. To resolve this warning, carefully inspect the paper path and remove any obstruction from the rear.

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Common causes

  • 1Misaligned Paper: Paper guides not adjusted to the exact paper width.
  • 2Worn Roller: Roller material has lost grip/adhesion.
  • 3Unsupported Paper: Paper too thick to curve properly through the exit path.
  • 4Foreign Object: Stray clips or staples fallen into the tray.

Solutions

Diagnóstico rápido

If you hear a grinding noise or see a piece of paper visible in the upper output, error 077-106 is confirmed. Check if the paper is crumpled, suggesting wear in the fuser pressure rollers.

Solución paso a paso

  1. Unplug the power before manipulating the interior.
  2. Open the rear door and lower the fuser lever.
  3. Remove the paper carefully, ensuring no torn pieces remain.
  4. Check rollers for any paper bits that might re-trigger the sensor.

Prevención y mantenimiento

Avoid loading damp paper or paper heavier than the supported grammage (max 176 g/m²). Periodically clean the feed rollers with a slightly damp cloth and keep paper in a dry environment.

Cuándo llamar a un técnico

If the error persists after clearing the paper, or the sensor fails to return to its normal state, or the fuser roller looks damaged, contact a service technician to avoid permanent unit failure.

Ficha técnica del equipo

  • Technology: Color Laser
  • Speed: Up to 35 ppm
  • Connectivity: USB, network, NFC
  • Feeding capacity: 700 sheets
  • Compatible consumable: 106R035 series toner
  • Recommended use: High-demand corporate environments
  • Drivers / Official Firmware

Steps to follow

  1. 1

    Power off device

    Unplug the power cord for safety before opening any panels.

  2. 2

    Open rear door

    Open the rear cover to verify the paper exit path.

  3. 3

    Remove paper

    Gently pull the jammed paper out with both hands to avoid leaving fragments.

Frequently asked questions

This error means the paper exit sensor failed to detect the document exiting in the expected time, indicating a jam in the exit tray or fuser.

It is safe if the equipment is powered off. Avoid using sharp objects that could scratch the rubber rollers.

While jams are physical, using correct paper weight and high-quality 106R035 consumables helps avoid feed and fusion errors.

Ensure the paper guides are properly adjusted to the loaded paper size and do not exceed the tray load capacity.