077-106PrimeLink C9065

Xerox PrimeLink C9065 error 077-106: Exit Jam Solution

The Xerox PrimeLink C9065 error 077-106 signals an exit jam, occurring when the printer's output sensor does not detect the document after it has passed the fusing unit. This is often caused by media curling or improper handling of specialty paper, requiring a physical check of the rear exit path.

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Common causes

  • 1Excessive humidity in paper causing curling.
  • 2Small paper fragments blocking the exit sensor.
  • 3Toner residue on exit rollers causing media to stick.
  • 4Unsupported media weight preventing smooth passage.

Solutions

Quick Diagnosis

Error 077-106 happens when the exit sensor state fails to change within expected timings. Check the upper exit tray and the right-hand side panel to locate any paper obstruction.

Step-by-Step Solution

  1. Turn off the printer and open the right-hand access door.
  2. Locate the paper debris near the fuser exit or output rollers.
  3. Pull fragments out carefully to ensure no paper bits remain near the sensors.
  4. Close the access panel and power on the device to clear the state.

Prevention and Maintenance

Always fan your paper before loading to reduce static buildup. Keep exit rollers cleaned to prevent toner-based adhesion.

When to Call a Technician

If the machine continues to report 077-106 even after a clean paper path, an exit sensor may be physically obstructed by debris or failed mechanically.

Technical Specifications

  • Technology: High-speed color laser printing.
  • Speed/Output: 65 ppm.
  • Connectivity: LAN Ethernet, USB.
  • Input Capacity: 5,100 sheet max.
  • Compatible Consumables: C9065 toner series (genuine recommended).
  • Recommended Usage: Heavy office/production printing.
  • Official drivers / firmware

Steps to follow

  1. 1

    Open side door

    Open the side access panel to reach the exit area.

  2. 2

    Remove paper

    Gently pull out any stuck media without tearing it.

  3. 3

    Close doors

    Close all panels and attempt to restart printing.

Frequently asked questions

This error means the paper failed to reach the exit sensor after passing through the fuser unit.

Yes, especially when using heavy or glossy media that may stick to the output rollers.

Ensure output rollers are clean and free of sticky toner residue.

Always fan paper stacks before loading to remove static electricity.