077-104AltaLink C8045

Xerox AltaLink C8045 Error 077-104: Paper Jam Solutions

The Xerox AltaLink C8045 error 077-104 signals a paper jam in the internal transport route or the fuser area. This error occurs when a sensor does not detect the sheet arrival as expected, stopping the mechanism to prevent wrinkles or damage. Always extract the paper along the feed path to ensure safe removal.

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Common causes

  • 1Worn-out feed roller (loss of traction).
  • 2Damp paper sticking to rollers.
  • 3Torn paper pieces trapped after a bad previous jam.
  • 4Incorrect paper type setting in the tray.

Solutions

Diagnóstico rápido

The 077-104 is a standard 'stuck sheet' alert. If the printer stops suddenly and shows this code, open the right-side access door to inspect the paper path status.

Solución paso a paso

  1. Power off the unit and open the side access cover.
  2. Locate the jam and remove the paper gently, avoiding sudden tugging.
  3. Check the fuser zone for paper debris that might have stuck to the heated roller.
  4. Close all doors firmly and allow the machine to complete its power-on self-check.

Prevención y mantenimiento

Avoid overfilling the tray, as excessive weight causes feed rollers to slip. Clean rollers with isopropyl alcohol periodically to restore grip.

Cuándo llamar a un técnico

If you find damaged transfer rollers or if the 077-104 error appears repeatedly despite no visible paper, contact professional support.

Ficha técnica del equipo

  • Technology: Color Laser MFP
  • Compatible Consumable: AltaLink C8045 original toner
  • Connectivity: Ethernet / Wi-Fi
  • Capacity: 5140 sheets
  • Maintenance: Maintenance kit replacement every 200k pages
  • Official drivers / firmware

Steps to follow

  1. 1

    Open doors

    Open side panels to locate the jam.

  2. 2

    Remove paper

    Gently pull the paper in the direction of the motor flow.

  3. 3

    Inspect rollers

    Ensure no small torn paper pieces remain.

Frequently asked questions

The error indicates the paper did not reach the sensor on time, suggesting a jam or mechanical delay.

Use quality paper, avoid humidity, and ensure the tray does not exceed capacity.

Worn-out feed rollers cause frequent jams; check their maintenance schedule.

No, but forcing paper out can damage sensitive internal sensor rollers.

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