077-102AltaLink B8065

Xerox AltaLink B8065 error 077-102: Fuser Jam

The Xerox AltaLink B8065 error 077-102 indicates that paper has stalled in the fuser exit area. This component reaches extremely high temperatures, so the system immediately locks printing to prevent damage or fire. Always handle this area patiently and carefully.

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Common causes

  • 1Damp paper
  • 2Dirty fuser output rollers
  • 3Paper scraps in exit path
  • 4Paper weight outside specifications

Solutions

Quick Diagnosis

If the machine displays 077-102, paper has failed to complete its journey through the fuser rollers after the thermal process.

Step-by-step Solution

  1. Open door: Access the compartment indicated on the touchscreen.
  2. Remove paper: Carefully extract the sheet. Ensure no fragments are stuck to the rollers.
  3. Close: Ensure latches are secure; sensors confirm the path is clear.

Prevention and Maintenance

Use high-quality paper. Avoid reusing sheets that have staples or adhesive labels.

When to call a technician

If the error persists after clearing the paper, fuser rollers may be worn out or damaged by previous jams.

Technical Specifications

Steps to follow

  1. 1

    Open door

    Open the side or rear door to access the fuser unit.

  2. 2

    Remove paper

    Carefully pull out the jammed paper, without using metal tools.

  3. 3

    Close

    Close all doors firmly to ensure the latch locks.

Frequently asked questions

It indicates a jam in the paper exit path or fuser unit.

Yes, the fuser reaches very high temperatures; wait for it to cool down.

Use original Xerox B8065 toner.

Use paper in good condition, without wrinkles or metal clips.