Xerox WorkCentre 5865 Error 077-101: Fix
Xerox WorkCentre 5865 error 077-101 signals a paper jam in the internal transportation zone. The system detects that paper failed to pass through the exit sensors as expected. Understanding why does my Xerox WorkCentre 5865 show error 077-101 is necessary to clear not just the visible page, but potentially small fragments caught in the sensor path.
Common causes
- 1Paper scraps caught in the fuser area.
- 2Exit path sensor failure.
- 3Worn transportation rollers.
- 4Use of poor-quality or damp paper causing friction.
Solutions
Diagnóstico rápido
This error points to a transport jam. If you have removed the visible page but the error persists, there is likely a small scrap blocking the internal exit sensor.Solución paso a paso
- Open all side and front doors.
- Use a flashlight to check the fuser and exit path.
- Carefully remove any stuck paper fragments.
- Close all doors securely and check if the printer resets itself.
Prevención y mantenimiento
Keep your rollers clean and use only standard, high-quality office paper. Never reuse stapled or damp paper.Cuándo llamar a un técnico
If the jam is fully cleared and the error 077-101 remains, a sensor arm might be physically broken and require replacement.Ficha técnica del equipo
- Technology: Multifunction Laser
- Print speed: 65 ppm
- Connectivity: Gigabit Ethernet
- Feeding capacity: 4,700 sheets
- Compatible consumables: Xerox 006R01450 series
- Recommended use: Corporate office
- Drivers / firmware official
Steps to follow
- 1
Open trays
Open all printer doors as indicated by the display.
- 2
Clear jam
Remove any jammed paper or fragments.
- 3
Restart
Close all panels and resume printing.
Frequently asked questions
This code indicates a paper jam in the output or transportation area of the printer.
Use a flashlight to inspect deep into the rollers to ensure every scrap is removed.
No, this is purely a mechanical jam issue.
Always use fresh, dry paper and ensure the side guides in the trays are adjusted correctly.