077-101Phaser 6700DN

Troubleshooting Xerox Phaser 6700DN error 077-101

The Xerox Phaser 6700DN error 077-101 signifies that a document has failed to reach the output tray correctly. It is a common notification that appears when the exit sensors remain triggered longer than expected. Understanding why does my Xerox Phaser 6700DN show error 077-101 is the first step in resolving the issue safely.

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Common causes

  • 1Excessive paper curling leading to sensor misread.
  • 2Debris or torn paper stuck in the exit gate.
  • 3Sensor actuator stuck in 'open' position.
  • 4Incompatible media type causing poor paper path flow.

Solutions

Diagnóstico rápido

If the error 077-101 is present, check the output bin for partially printed pages. The error often triggers if the exit gate is obstructed.

Solución paso a paso

  1. Power off the printer and allow 5-10 minutes to cool down.
  2. Open the rear door to reveal the exit path.
  3. Remove any jammed paper gently to avoid sensor damage.
  4. Close all covers and perform a status print test.

Prevención y mantenimiento

Keep paper storage in a dry, cool location. Moisture causes paper to curl, triggering jams. Clean the rollers with a lint-free cloth monthly.

Cuándo llamar a un técnico

If removing the paper does not clear the error message, an internal exit sensor or actuator may have become permanently misaligned.

Ficha técnica del equipo

  • Technology: Color Laser.
  • Speed: 47 ppm.
  • Connectivity: USB, Ethernet, WiFi.
  • Capacity: 700 sheet capacity.
  • Consumibles: 6700 Series Toner.
  • Usage: Corporate environments.
  • Official drivers / firmware

Steps to follow

  1. 1

    Access rear door

    Open the back door cautiously as the fuser is hot.

  2. 2

    Remove paper

    Carefully pull out any crumpled paper found in the exit area.

  3. 3

    Check sensor flags

    Inspect the exit sensor flags for any physical damage.

Frequently asked questions

The exit sensor did not detect the leading edge of the paper as it cleared the fuser.

It is a standard paper jam; ensure no small bits remain to avoid secondary errors.

Use authentic 6700 series toner to ensure perfect print density.

Ensure your paper stack is properly aligned in the paper tray.