077-100VersaLink B400DN
Xerox VersaLink B400DN error 077-100: Paper Jam
The Xerox VersaLink B400DN error 077-100 indicates that paper has failed to advance correctly through the feed path to the fuser. This common paper handling error is usually triggered by loading issues or mechanical wear. Clearing the path is the standard troubleshooting procedure.
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Common causes
- 1Incorrectly set paper width guides.
- 2Paper stock with excessive curl or humidity.
- 3Worn or dirty feed rollers.
- 4Paper scraps from a previous jam.
Solutions
Quick Diagnosis
Error 077-100 occurs when the sensor detects a stall before the exit point. Check for debris in the tray or the rear access door.Step-by-step Solution
- Remove the main tray completely.
- Open the rear door to inspect the fuser area.
- Extract any jammed paper slowly to avoid tearing.
- Reset paper guides to ensure a smooth feed.
Prevention and Maintenance
Fan your paper stack before loading. Ensure guides are snug but not tight against the stack. Clean rollers with a damp cloth if slipping occurs.When to call a technician
If you see repeated jamming despite using fresh, correctly sized paper, the pickup rollers may be worn out and require professional service.Device Technical Sheet
- Technology: Laser Monochrome.
- Speed: Up to 47 ppm.
- Connectivity: USB, Gigabit Ethernet, Wi-Fi (opt).
- Capacity: 550 sheet tray + 150 bypass.
- Compatible Consumable: Xerox 106R03580 cartridge.
- Recommended usage: Enterprise.
- Official drivers / firmware
Steps to follow
- 1
Pull out tray
Slide out the main input tray.
- 2
Look for obstructions
Examine the pickup assembly area.
- 3
Clear path
Remove any paper shards found.
- 4
Realign
Fix paper guides and slide the tray back.
Frequently asked questions
This code indicates paper did not reach the exit tray. Check the tray and rear door.
Yes, it often happens if paper is misaligned or guides are too tight.
Xerox 106R03580 toner cartridge.
Keep paper guides properly adjusted to the stack.