062-380WorkCentre 4265

Error 062-380 Xerox WorkCentre 4265: Solution

The Xerox WorkCentre 4265 error 062-380 is a status message indicating a controller network failure or connection loss to the print server. This issue occurs frequently in corporate settings after network security updates or IP configuration changes. It is a logical connectivity issue that requires verifying network parameters in the device's internal settings.

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Common causes

  • 1IP address conflict on the local network.
  • 2Defective Ethernet cable or lack of ground.
  • 3Driver/port communication failure.
  • 4Unreachable gateway after network switch changes.

Solutions

Diagnóstico rápido

If the 062-380 error occurs during startup or after idle periods, the internal controller has lost its gateway path. First, verify if the Ethernet port light is blinking; if the light is off, it indicates a hardware physical fault. If the light is active but the error persists, it is a logical communication fault.

Solución paso a paso

  1. Unplug the network cable and restart the printer.
  2. Access the "Network Settings" menu via the touchscreen.
  3. Ensure "IP Address" is set to Manual (Static) to avoid DHCP conflicts.
  4. Reconnect the cable and print a network configuration page to verify connectivity.

Prevención y mantenimiento

Always assign a static IP address to your office network devices to prevent IP address conflicts. Keep network firmware updated and replace damaged cables, as these are the primary culprits for intermittent network packet loss.

Cuándo llamar a un técnico

If the error persists after manual IP configuration, the internal NIC on the main board might have physical damage and could require a main board or NIC replacement.

Ficha técnica del equipo

  • Technology: Monochrome laser multifunction printer.
  • Speed/Performance: 55 ppm.
  • Connectivity: Ethernet 10/100/1000Base-TX, USB 2.0.
  • Paper Capacity: 620 sheets standard, expandable.
  • Compatible Consumables: Xerox 4265 series toner.
  • Recommended Use: High-demand corporate environments.
  • Official drivers / firmware

Steps to follow

  1. 1

    Physical check

    Ensure the Ethernet cable is securely connected to the printer's LAN port.

  2. 2

    Network reset

    Power off the unit, unplug the LAN cable, and power back on before reconnecting.

  3. 3

    IP configuration

    Check the printer panel to confirm the IP address belongs to your local subnet.

Frequently asked questions

Error 062-380 indicates a network communication failure, often caused by an incorrect IP address or a faulty Ethernet cable.

Yes, if the printer is on a shared network, printing and scanning will be disabled until the connection is restored.

It uses standard high-yield 4265 series toner cartridges.

Use static IP assignments for network printers and high-quality CAT6 cables.

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