062-380VersaLink C500

Xerox VersaLink C500 Error 062-380: Fix

The Xerox VersaLink C500 error 062-380 indicates a communication failure between the image unit and the main controller. It stops printing to avoid damage to the photo-conductor surface. This unit is a high-speed color office printer.

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Common causes

  • 1Poor connection to image unit.
  • 2Toner residue on contact pins.
  • 3Drum unit lifespan reached.
  • 4Main logic board failure.

Solutions

Diagnóstico rápido

If the error 062-380 appears, check if the print output shows streaks. This often signals a failing image unit.

Solución paso a paso

  1. Power off the printer.
  2. Open front door and remove image units.
  3. Inspect contacts for toner buildup.
  4. Reinstall carefully and reboot.

Prevención y mantenimiento

Only use genuine Xerox supplies. Use a soft brush to remove dust inside the door.

Cuándo llamar a un técnico

If the error repeats, the internal motor drive may be faulty.

Ficha técnica del equipo

  • Technology: Laser Color
  • Speed: 45 ppm
  • Consumable: Xerox C500 toner series
  • Usage: Corporate
  • Official Drivers

Steps to follow

  1. 1

    Power off

    Unplug the unit.

  2. 2

    Reseat

    Reinstall image units.

  3. 3

    Check

    Inspect contacts.

  4. 4

    Restart

    Reboot the printer.

Frequently asked questions

It relates to the printer's image unit detecting a failure in communication.

It requires attention as printing is completely disabled.

Non-genuine toners often cause these sensor errors.

Regularly clean toner debris from the interior cabinet.

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