062-380Phaser 3320

Xerox Phaser 3320 error 062-380: Scanner Failure

The Xerox Phaser 3320 error 062-380 indicates a scanner motor fault during the self-calibration process.

1 views

Common causes

  • 1Physical obstruction.
  • 2Worn belt.
  • 3Faulty stepper motor.
  • 4Rail misalignment.

Solutions

Diagnóstico rápido

If the machine displays 062-380, the scanner carriage cannot move. Check for physical resistance.

Solución paso a paso

  1. Power off: Turn off the printer completely.
  2. Check obstructions: Check the scanner glass area.
  3. Restart: Power on to check the initialization cycle.

Prevención y mantenimiento

Don't stack heavy items on the scanner cover to prevent frame warping.

Cuándo llamar a un técnico

If the motor does not move, the belt or motor requires replacement.

Ficha técnica del equipo

  • Tech: Monochrome Laser + CIS Scanner.
  • Consumable: Phaser 3320 toner.
  • Official drivers

Steps to follow

  1. 1

    Power off

    Turn off the printer completely.

  2. 2

    Check obstructions

    Check the scanner glass area.

  3. 3

    Restart

    Power on to check the initialization cycle.

Frequently asked questions

The scanner motor failed to complete the home position seek.

Usually, yes, but scanning is disabled.

Keep the glass clean.

Yes, if the motor stays locked.

Xerox Phaser 3320 error 062-380: Scanner Failure | Vimazdev