062-380B310

Xerox B310 error 062-380: Scanner Failure

The Xerox B310 error 062-380 is a scanner module fault alert. It occurs when the scanner home sensor fails to respond or the scan carriage is physically blocked. A power cycle is often enough to force a recalibration of the unit.

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Common causes

  • 1Physical obstruction in the scanner rail.
  • 2Misalignment of the return mechanism.
  • 3Scanner motor initialization failure.
  • 4Accumulated debris on the home position sensor.

Solutions

Diagnóstico rápido

If the scanner makes a grinding sound before showing 062-380, the rail mechanism is likely obstructed. Ensure there is no paper or debris under the scanner lid.

Solución paso a paso

  1. Power down and unplug the printer.
  2. Inspect the scanner bed and lid for any debris.
  3. Ensure the scanner glass surface is perfectly flat and clean.
  4. Power on to allow the printer to re-home the scanner carriage.

Prevención y mantenimiento

Clean the exposure glass with non-abrasive cleaner and a microfiber cloth. Avoid moving the unit while the scan carriage is in motion.

Cuándo llamar a un técnico

If the error persists after rebooting, the scanner motor or the drive belt may be physically broken and require professional replacement.

Ficha técnica del equipo

  • Technology: Laser Multifunction
  • Speed: Up to 42 ppm
  • Connectivity: USB, Ethernet, Wi-Fi
  • Consumables: Original Xerox B310 toner
  • Usage: Corporate environment
  • Drivers / official firmware

Steps to follow

  1. 1

    Power off

    Unplug the power to reset all peripherals.

  2. 2

    Physical check

    Check for obstructions under the scanner lid.

  3. 3

    Power cycle

    Switch on the unit to run the calibration cycle.

Frequently asked questions

It's a communication or movement fault in the scanner module.

Yes, this error generally affects only the scanning and copying functions.

Use original Xerox B310 toner cartridges for the best image results.

Keep the glass clean and avoid placing heavy objects on the top cover.

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