Xerox B215 Error 062-380: Network Fix
The Xerox B215 error 062-380 is a connectivity error indicating the printer cannot communicate effectively with the wireless access point. This typically occurs due to IP assignment conflicts or outdated security protocols. A network reset is usually the first effective step toward resolution.
Common causes
- 1Changed password on the wireless router.
- 2IP address conflict with other network devices.
- 3Unstable Wi-Fi signal or electromagnetic interference.
- 4Temporary failure of the printer's wireless module.
Solutions
Quick Diagnosis
The 062-380 error means the printer has lost the link or cannot authenticate with the DHCP network server.Step-by-Step Solution
- Restart Router: Power off and on your wireless router to refresh the connection.
- Reset Network Settings: Access the 'Network Settings' menu and select 'Reset Network Defaults'.
- Reconfigure: Re-enter your Wi-Fi credentials via the printer control panel.
Maintenance and Prevention
Prefer a wired (Ethernet) connection if the device is far from the router, and assign a static IP address.When to Call a Technician
If the printer does not detect any networks even after a factory reset, the internal network card could be defective.Device Technical Specs
- Technology: Laser Multifunction
- Speed: 31 ppm
- Connectivity: Wi-Fi/Ethernet/USB
- Consumable: B215 Toner
- Support: Xerox Support.
Steps to follow
- 1
Restart Router
Power off and on your wireless router to refresh the connection.
- 2
Reset Network Settings
Access the 'Network Settings' menu and select 'Reset Network Defaults'.
- 3
Reconfigure
Re-enter your Wi-Fi credentials via the printer control panel.
Frequently asked questions
This code indicates a timeout or authentication failure on the wireless network.
Assign a static IP to the printer via your router settings.
Uses the standard Xerox B215 toner cartridge.
Updating is recommended to ensure compatibility with modern Wi-Fi security protocols.