062-380AltaLink C8155

Fix Xerox AltaLink C8155 Error 062-380: Network Scan Issues

The Xerox AltaLink C8155 error 062-380 indicates a scanning connection timeout. If you are wondering why does my Xerox AltaLink C8155 show error 062-380, it is usually due to network communication interruptions between the printer and the file repository.

1 views

Common causes

  • 1Timeout during transfer to target server.
  • 2Incorrect DNS/IP configuration.
  • 3Network firewall blocking scanning packets.
  • 4Outdated device firmware version.

Solutions

Quick Diagnosis

If this error appears, check if the network link is stable. Try scanning a small document to a different destination to narrow down if the problem is specific to one server.

Step-by-Step Solution

  1. Check network connectivity: Ensure the Ethernet cable is secure and the device is successfully connected to the local network.
  2. Restart network services: Access the embedded web server and reset the network services related to scanning.
  3. Update device firmware: Check for firmware updates that might address connectivity stability.

Prevention and Maintenance

Use a static IP to minimize connection drops. Perform regular maintenance on the scanner ADF rollers to prevent paper transport errors that trigger scanner resets.

When to call a technician

If the network configuration is perfect and the error persists across different workstations, the internal scanner board may need professional inspection.

Equipment Data Sheet

  • Technology: Color Laser Scanner
  • Performance: Up to 160 ipm duplex
  • Connectivity: Gigabit Ethernet, WiFi option
  • Paper Capacity: 130 sheet ADF
  • Compatible Supplies: N/A
  • Recommended Use: High-volume scanning
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Check network connectivity

    Ensure the Ethernet cable is secure and the device is successfully connected to the local network.

  2. 2

    Restart network services

    Access the embedded web server and reset the network services related to scanning.

  3. 3

    Update device firmware

    Check for firmware updates that might address connectivity stability.

Frequently asked questions

It is a network timeout error caused by the scanner losing connection to the destination server or the file repository.

Most of the time, yes. It often relates to DNS configurations or firewall blocks between the copier and the target.

No toner or ink is needed for this fix, but clean scan glass helps the scanner process tasks properly.

Use a static IP and ensure the network traffic is not being throttled by local network policies.