061-320WorkCentre 3345DNI

Xerox WorkCentre 3345DNI error 061-320: Troubleshooting Guide

The Xerox WorkCentre 3345DNI error 061-320 is a system warning indicating a scanner motor malfunction. This alert typically triggers when the scan head cannot complete its initialization sequence due to physical resistance. Addressing this issue promptly helps maintain the scanner's mechanical integrity.

1 views

Common causes

  • 1Physical obstruction in the scanning carriage path.
  • 2Wear or snapping of the scanner drive belt.
  • 3Power supply voltage instability affecting the motor startup.
  • 4Build-up of dust on the sensor calibration marks.

Solutions

Diagnóstico rápido

You can identify this error by the scanner head trying to cycle upon startup and failing to move or emitting grinding sounds. It confirms a mismatch in the scanner's expected versus actual position during calibration.

Solución paso a paso

  1. Power cycle the device: Turn off the printer and unplug the power cable for 60 seconds to reset the internal controller.
  2. Check the scanner bed: Open the scanner lid and ensure no debris is obstructing the scanning head path.
  3. Restart and test: Reconnect the power directly to a wall outlet and turn on the device to clear the status.

Prevención y mantenimiento

Keep the scanner area clean by wiping it monthly with a dry, lint-free cloth. Using genuine toner is recommended to prevent internal toner leaks that might contaminate optical components. Always use a stable power source to avoid spikes.

Cuándo llamar a un técnico

If the mechanical noise continues despite the manual inspection of the scanner glass, internal components like the drive belt or motor might need physical replacement by a certified technician.

Ficha técnica del equipo

  • Technology: Monochrome Laser
  • Performance: 40 ppm
  • Connectivity: USB 2.0, Ethernet, Wi-Fi
  • Paper Capacity: 300-sheet input tray
  • Compatible consumables: Xerox 106R03620 (Standard) / 106R03622 (High Capacity)
  • Recommended usage: SMB / Office use
  • Official drivers / firmware

Steps to follow

  1. 1

    Power cycle the device

    Turn off the printer and unplug the power cable for 60 seconds to reset the internal controller.

  2. 2

    Check the scanner bed

    Open the scanner lid and ensure no debris is obstructing the scanning head path.

  3. 3

    Restart and test

    Reconnect the power directly to a wall outlet and turn on the device to clear the status.

Frequently asked questions

This error signals a fault in the scanner motor, often triggered by a mechanical obstruction or a failed calibration of the scanning unit.

It affects scanning and copying functionality, though it is usually localized and does not indicate a complete system failure.

This unit is compatible with Xerox 106R03620 standard capacity or 106R03622 high capacity toner cartridges.

Perform a soft cleaning once a month to prevent dust buildup from interfering with the scanner sensors.