042-326WorkCentre 5955

Xerox WorkCentre 5955 error 042-326: Fix Guide

The Xerox WorkCentre 5955 error 042-326 represents a scanner communication failure. Users often encounter this when the system cannot initialize the optical assembly. Why does my Xerox WorkCentre 5955 show error 042-326? Most commonly, this is caused by firmware glitches or loose internal communication cables within the scanner unit.

1 views

Common causes

  • 1Communication timeout with the IOT board.
  • 2Firmware synchronization error during initialization.
  • 3Obstruction in the document feeder optics.
  • 4Hardware wear on the scanner lamp assembly.

Solutions

Diagnóstico rápido

The 042-326 code prevents scanning and copying operations. If you see this on the main touchscreen, perform a quick power cycle to differentiate between a soft glitch and a hardware fault.

Solución paso a paso

  1. Power Cycle: Turn the machine off completely and unplug it for 60 seconds.
  2. Clear Path: Ensure the document feeder is free of jammed paper or debris.
  3. Check Connections: Ensure the Ethernet connection is stable if scanning to email or FTP.
  4. Firmware Update: Access the web management interface to update your firmware.

Prevención y mantenimiento

Regularly clean the scanner glass using a microfiber cloth. Use high-quality original 006R01603 toner to keep internal optics free of excess dust. Always keep the machine on a clean power circuit to protect the sensitive scanner controller.

Cuándo llamar a un técnico

If the machine continues to display the error after a restart and firmware update, the internal scanner lamp or the motor assembly may need professional replacement.

Ficha técnica del equipo

  • Technology: Monochrome Laser.
  • Speed: Up to 55 ppm.
  • Connectivity: Ethernet 10/100/1000Base-T.
  • Input Capacity: Up to 4,700 sheets.
  • Compatible Consumables: Xerox 006R01603 Toner.
  • Recommended Use: High-volume offices.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Power Cycle

    Turn off the device using the main power switch, wait one minute, and turn it back on.

  2. 2

    Inspect Cables

    Ensure the internal scanner connections are secure and there are no network timeouts.

  3. 3

    Update Firmware

    Check the web interface for any available firmware updates to resolve scanner driver conflicts.

Frequently asked questions

This error points to a communication timeout between the machine's IOT controller and the scanner module.

It specifically impacts scanning and copying functions; printing may still be possible.

It uses the high-capacity Xerox 006R01603 black toner cartridge.

Keep the scanner glass clean and clear of debris to prevent sensor reading errors.