042-326VersaLink B400

Xerox VersaLink B400 error 042-326: Paper Jam

The Xerox VersaLink B400 error 042-326 is an exit sensor error message. When users ask why does my Xerox VersaLink B400 show error 042-326, it is usually due to a small paper fragment obstructing the path. This office printer features high-sensitivity sensors that trigger safety halts upon detecting any internal resistance.

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Common causes

  • 1Paper jam in the fuser unit following an interrupted print job.
  • 2Optical sensors blocked by toner dust or tiny paper fragments.
  • 3Premature wear of paper exit rollers.
  • 4Use of unsupported media (thick paper/labels) in the manual feed tray.

Solutions

Diagnóstico rápido

The exit sensor fails to detect the paper passage in the expected timeframe. Check the rear exit tray and fuser unit for obstructions.

Solución paso a paso

  1. Access: Open rear and front doors.
  2. Extraction: Remove any paper scraps, even if they look tiny.
  3. Cleaning: Clean the pickup and exit rollers with a damp cloth.
  4. Reset: Power off and on to force a sensor recalibration.

Prevención y mantenimiento

Use paper stored in a dry environment. Moisture is the primary enemy of smooth paper passage. Perform an annual cleaning of the rubber rollers.

Cuándo llamar a un técnico

If the error persists after clearing the area and verifying no jams exist, the exit sensor may have been damaged or misaligned.

Ficha técnica del equipo

  • Technology: Laser
  • Speed/Approximate performance: 47 ppm
  • Connectivity: USB, network
  • Feeding capacity: 550-sheet tray
  • Compatible consumable: Xerox B400 series toner
  • Recommended use: Office environments
  • Drivers / official firmware

Steps to follow

  1. 1

    Open rear cover

    Access the fuser unit area to search for paper scraps.

  2. 2

    Clean rollers

    Use a damp cloth to clean the output rollers.

  3. 3

    Reset

    Close all doors and restart the printer.

Frequently asked questions

This error occurs when paper fails to reach the exit sensor in the expected time, suggesting an internal jam.

Yes, if pulled forcefully. Always remove paper gently following the paper path direction.

Yes, damp or low-quality paper significantly increases the frequency of jams.

Fan your paper stack before loading it into the tray to ensure leaves are properly separated.

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