042-326AltaLink C8170

Xerox AltaLink C8170 042-326 Error: Troubleshooting Guide

The Xerox AltaLink C8170 error 042-326 occurs when the device detects a fault in the main tray transport motor. Users often ask why does my Xerox AltaLink C8170 show error 042-326 when attempting to process large print jobs. This code blocks the affected tray until the user clears the path and resets the feed mechanism.

0 views

Common causes

  • 1Debris: Small paper scraps obstructing sensor movement.
  • 2Misaligned guides: Forcing the motor during the pick cycle.
  • 3Worn rollers: Accumulation of dust reducing feed traction.
  • 4Sensor failure: Improper feedback from the tray position sensor.

Solutions

Quick Diagnosis

The 042-326 error appears on the touch display accompanied by a tray indicator light. To verify the issue, check if the tray slides smoothly or if there is mechanical resistance when inserting it.

Step-by-Step Solution

  1. Power cycle the device: Turn off the printer and disconnect the power cord for 30 seconds.
  2. Inspect paper trays: Remove the tray and clear any paper debris or obstructions from the roller area.
  3. Align paper guides: Adjust the guides firmly against the paper edges.
  4. Reset: Reinsert the tray and restart the machine to clear the fault.

Prevention and Maintenance

Keep the feed rollers clean with a damp lint-free cloth. Do not exceed the paper stack limit and use high-quality paper to minimize paper dust accumulation inside the printer.

When to Call a Technician

If the error persists after cleaning and the motor exhibits abnormal noise, a sensor or actuator may require professional replacement.

Technical Data

  • Technology: Color Laser printing.
  • Performance: Up to 70 ppm.
  • Connectivity: Ethernet, USB 3.0.
  • Input Capacity: Up to 5,140 sheets.
  • Compatible Consumables: Xerox AltaLink C8170 Series 006R.
  • Use Case: High-volume corporate environments.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Power cycle the device

    Turn off the printer from the main panel and unplug the power cable for 30 seconds to reset the controller.

  2. 2

    Inspect paper trays

    Pull out the affected tray and check for paper scraps, staples, or debris blocking the rollers.

  3. 3

    Align paper guides

    Ensure that the side guides are properly adjusted to the paper size to prevent feed misalignment.

Frequently asked questions

This error points to a paper transport system issue, typically caused by a blockage in the paper path or incorrect guide settings.

It is not hardware-critical, but it will prevent the device from printing until the paper path is cleared.

Always use appropriate paper weights and original Xerox toner cartridges to keep the interior clean.

We recommend cleaning the feed rollers every 50,000 prints or whenever recurring jams occur.

Xerox AltaLink C8170 042-326 Error: Troubleshooting Guide | Vimazdev