042-320B215

Xerox B215 Error 042-320: Scanner Failure

The Xerox B215 error 042-320 is an alert about a failure in the scanning system (CIS/CCD). This issue prevents the reading carriage from moving correctly during startup or when attempting to copy. The usual resolution involves checking for physical obstructions and restarting the device's internal calibration cycle.

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Common causes

  • 1Physical carriage blockage due to dirt on the rail.
  • 2Misalignment of the scanner stepper motor.
  • 3Home position sensor (Home sensor) failure.
  • 4Workload overload causing heat in the CIS motor.

Solutions

Quick Diagnosis

The 042-320 indicates that the scanner motor cannot complete its positioning path (home position).

Step-by-Step Solution

  1. Full Restart: Power off and unplug the device for a minute to allow the scanner to attempt to return to its initial position.
  2. Security Verification: Ensure there is no adhesive tape preventing the glass or lid from moving.
  3. Calibration: If the scanner moves, try a simple copy to force the cleaning cycle.

Maintenance and Prevention

Do not place heavy objects on the scanner lid that could misalign the internal movement mechanism.

When to Call a Technician

If the scanner emits metallic noises after resets, the motor or the scanner's drive belt requires technical repair.

Device Technical Specs

  • Technology: Laser Multifunction
  • Speed: 31 ppm
  • Scanner: ADF/Flatbed
  • Consumable: B215 Toner
  • Support: Xerox Support.

Frequently asked questions

This error signals a scanner motor fault or that the scanner carriage is physically blocked.

Often, the carriage gets stuck from an improper move; a restart usually unlocks it.

While the scanner uses no supplies, regular glass cleaning is recommended.

If you hear constant knocking noises in the scanner area upon boot-up, the internal mechanism might be damaged.

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