031-401B315

Xerox B315 error 031-401: Memory Failure

Xerox B315 error 031-401 is a memory error alert occurring when the printer controller cannot process an incoming job due to resource overload or corrupt data. This issue temporarily interrupts the unit's ability to receive print commands. To fix the 031-401 error on B315, users should clear the print queue and simplify file complexity.

1 views

Common causes

  • 1Memory overflow: Graphics files too complex for available RAM.
  • 2Corrupt data: Windows spooler sending unreadable strings.
  • 3Network latency: Packet loss during job transmission.
  • 4Obsolete firmware: Memory management bugs addressed in patches.

Solutions

Diagnóstico rápido

Error 031-401 often appears when processing large PDFs. If the error continues after a restart, a stuck document in the queue might be corrupting the device's cache.

Solución paso a paso

  1. Power off completely: Disconnect power to flush RAM.
  2. Clear print queue: Cancel pending documents on all host PCs.
  3. Simplify jobs: Split large prints into smaller batches.
  4. Update Firmware: Install latest version via the official portal.

Prevención y mantenimiento

Keep the software updated. Do not send complex files during heavy scanning tasks. Use original supplies to avoid latency issues.

Cuándo llamar a un técnico

If after a factory reset and firmware update the error persists, the main logic board might have a hardware memory failure.

Ficha técnica del equipo

  • Tecnología: Mono Laser with 1GHz processor
  • Velocidad: 40 ppm
  • Memoria estándar: 512MB
  • Conectividad: USB, Gigabit Ethernet, Wi-Fi
  • Consumible compatible: B310/B315 series
  • Drivers / firmware oficial

Steps to follow

  1. 1

    Power off completely

    Disconnect the power cable for 60 seconds to clear volatile memory.

  2. 2

    Clear print queue

    Delete all pending documents from the Printers folder on your PC.

  3. 3

    Restart service

    Power on and test with a simple document.

Frequently asked questions

This error indicates a memory overflow or processing failure, typically caused by overly large or corrupt print jobs.

Avoid sending large, layered PDFs at once; try printing in smaller batches.

Yes, firmware updates often optimize memory management and fix processing bugs.

Always use genuine toner, as low-quality chips can interfere with processor resources.

Xerox B315 error 031-401: Memory Failure | Vimazdev