024-950B215

Fix Xerox B215 error 024-950: Paper settings

The Xerox B215 error 024-950 occurs when there is a mismatch between the paper size configured in the machine's memory and the physical paper detected in the tray. This often happens after loading a new batch of paper or updating print settings without refreshing the printer status. Correcting the input tray configuration is the standard way to resolve this alert.

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Common causes

  • 1Driver setting vs. printer panel mismatch.
  • 2Incorrect tray paper guide adjustment.
  • 3Sensor debris preventing size detection.
  • 4Unsupported paper size loaded in the tray.

Solutions

Diagnóstico rápido

If you see this error, ensure your paper guides are locked in place. If they are loose, the printer cannot reliably detect the width.

Solución paso a paso

  1. Guide adjustment: Move guides until they snugly fit the paper stack.
  2. Panel setup: Navigate to 'Tray Settings' and explicitly select the paper size loaded.
  3. Driver sync: Confirm the computer print driver is targeting the same paper format.
  4. Reprocess: Retry the print job after ensuring a sync between the OS and the device.

Prevención y mantenimiento

Keep the paper path clean and ensure the tray is fully pushed in. Avoid mixed paper sizes in one job.

Cuándo llamar a un técnico

If settings are correctly synced but the error persists, the tray sensor may be misaligned or faulty.

Ficha técnica del equipo

  • Technology: Laser Monochrome
  • Print speed: Up to 31 ppm
  • Capacity: 250-sheet tray
  • Connectivity: Wi-Fi, Ethernet, USB
  • Consumible compatible: Xerox B215/B205/B210 Toner
  • Usage: Small home office
  • Drivers / official firmware

Steps to follow

  1. 1

    Check guides

    Ensure tray guides match the paper size.

  2. 2

    Menu setup

    Go to printer settings and set tray size correctly.

  3. 3

    Sync PC

    Ensure the computer print dialog settings match.

  4. 4

    Resubmit

    Resend the print job to confirm fix.

Frequently asked questions

It means the document size expected by the printer does not match the paper in the tray.

No, it is a configuration mismatch, easily solved by matching printer and driver settings.

Yes, using genuine Xerox toner prevents compatibility issues with print quality and sensor feedback.

Always check your paper type and size in the printer driver before hitting 'Print'.

Fix Xerox B215 error 024-950: Paper settings | Vimazdev