024-910Phaser 6510DNI

Xerox Phaser 6510DNI error 024-910: Tech Fix

The Xerox Phaser 6510DNI error 024-910 is a paper size mismatch alert indicating the printer cannot process a job because the physical paper format is not recognized. This mismatch frequently occurs when using custom media sizes like envelopes or labels without correctly updating the tray settings. It is essentially a configuration issue rather than a component failure.

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Common causes

  • 1Tray guides incorrectly set, disabling the size sensor.
  • 2PC print driver settings conflict with the tray physical settings.
  • 3Debris buildup on the tray paper size detection switches.
  • 4Media used exceeds the printer weight/thickness specs.

Solutions

Quick Diagnosis

The error is usually prompted after loading new paper. Verify the size detected on the front panel and compare it with the physical media inside the tray.

Step-by-Step Solution

  1. Remove the paper tray entirely from the device.
  2. Ensure the guides are flush with the paper edges without bending the sheets.
  3. Navigate to 'Tray Settings' on the touchscreen and manually update the media size.
  4. Confirm print preferences in your PC driver match the tray settings.

Prevention and Maintenance

Do not fill the tray past the 'Max' fill line. Use a lint-free cloth to clean the paper pickup rollers monthly.

When to Call a Technician

If the tray configuration menu continues to show 'Unknown' or incorrect sizes after manual input, the sensor assembly may require replacement.

Equipment Technical Data

  • Technology: Color Laser
  • Speed: 28 ppm color and B/W
  • Connectivity: Wi-Fi, Ethernet, USB 3.0
  • Compatible Supply: Original Xerox Phaser 6510 series toner
  • Recommended Use: Medium-sized business offices
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Check paper

    Verify loaded paper matches the tray configuration.

  2. 2

    Adjust guides

    Ensure side guides are snug against the paper edge.

  3. 3

    Reboot device

    Power cycle the printer to update tray settings.

Frequently asked questions

This happens when the paper sensor detects a difference between physical paper size and driver settings.

No, it is a user configuration error that can be resolved without technical help.

Use genuine Xerox toner to maintain print quality and prolong fuser lifespan.

Yes, clean the input tray monthly to ensure sensor accuracy.