016-799WorkCentre 6515

Xerox WorkCentre 6515 Error 016-799: Network Connection Fix

The Xerox WorkCentre 6515 error 016-799 indicates that the printer is failing to maintain a link with the local gateway or is experiencing an IP address lookup error. It is a common occurrence in office setups where dynamic DHCP leases expire and conflict with the printer's existing configuration. Users often ask why does error 016-799 appear on Xerox WorkCentre when accessing scan-to-folder features.

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Common causes

  • 1IP conflict: Multiple devices competing for the same IP address.
  • 2DHCP server issues: Router failing to distribute addresses properly.
  • 3Bad cabling: Damaged ethernet cables disrupting physical signal.
  • 4DNS timeout: Printer cannot resolve hostnames on the network.

Solutions

Diagnóstico rápido

Error 016-799 acts as a network time-out signal. Check other office devices; if they have internet, the printer's configuration or cable is likely the source. If only the printer is affected, check the physical LAN port indicators.

Solución paso a paso

  1. Restart router: Reboot both your router and the printer to refresh the local network IP assignment.
  2. Check IP settings: Navigate to the Network Settings on the panel to confirm if a valid IP address is assigned.
  3. Set static IP: Assign a static IP address outside the router's DHCP range to prevent further conflicts.

Prevención y mantenimiento

Always use Cat6 ethernet cables for reliable network connectivity. Restart your modem/router at least once a month to clear cache issues. This simple habit goes a long way in preventing network-related errors.

Cuándo llamar a un técnico

If the Ethernet port lights remain dark even after changing the cable, the internal networking interface board may be faulty and requires a technician's inspection.

Ficha técnica del equipo

  • Technology: LED Digital
  • Speed: 30 ppm
  • Connectivity: Gigabit Ethernet, Wi-Fi, USB 3.0
  • Input Capacity: 250 sheets standard
  • Consumible compatible: 106R03480-3483 Series
  • Recommended Use: Networked small office
  • Official drivers / firmware

Steps to follow

  1. 1

    Restart router

    Reboot both your router and the printer to refresh the local network IP assignment.

  2. 2

    Check IP settings

    Navigate to the Network Settings on the panel to confirm if a valid IP address is assigned.

  3. 3

    Set static IP

    Assign a static IP address outside the router's DHCP range to prevent further conflicts.

Frequently asked questions

This code suggests the printer cannot communicate with the gateway or network server, often caused by IP conflicts or a dropped LAN connection.

Only if basic rebooting fails. You can attempt to restore network defaults from the system menu.

No, this is a purely network communication error and does not involve toner cartridges or print quality.

Using high-quality Cat6 cables and periodically restarting your network router helps prevent communication time-outs.

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