016-799WorkCentre 6027

Fix Xerox WorkCentre 6027 Error 016-799: Network Issues

Error 016-799 on the Xerox WorkCentre 6027 relates to network communication failures, frequently interrupting scan-to-folder or email operations. This error typically signifies that the destination server is unreachable or settings are misconfigured. Effective resolution requires checking IP settings and authentication credentials.

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Common causes

  • 1Misconfigured DNS settings in the network interface.
  • 2Firewall security policies blocking communication with the destination PC.
  • 3Changes in network topology or password for the scan folder.

Solutions

IP Configuration Check

  1. Navigate to 'Network Settings' on the printer display.
  2. Review IPv4 settings.
  3. Ensure the IP is not conflicting with other devices on the network.

SMB Protocol Verification

  1. Access CentreWare IS through a web browser.
  2. Navigate to Scan settings.
  3. Update the SMB destination path and verify login credentials.

Steps to follow

  1. 1

    Run Network Report

    Print the network configuration page to verify current connectivity status.

  2. 2

    Verify Connection

    Ping the printer IP from a connected computer to ensure network path viability.

  3. 3

    Update Credentials

    Re-enter the username and password for the scan destination folder in the printer’s web interface.

Frequently asked questions

It is usually due to a failure in the communication handshake between the printer and the host computer during a scan job.

While unlikely to be the primary cause, keeping firmware current is best practice for maintaining network protocol compatibility.

Many modern networks block SMB v1. If you receive this error, ensure the scanner is configured for a compatible protocol version.

Fix Xerox WorkCentre 6027 Error 016-799: Network Issues | Vimazdev