016-799WorkCentre 5945

Xerox WorkCentre 5945 error 016-799: Network Failure

The Xerox WorkCentre 5945 error 016-799 is a network communication error warning, frequently related to scan-to-folder or authenticated printing protocols. This error arises when the device cannot establish a stable connection with the server or target network resource. Generally, incorrect IP configuration or expired user credentials are the main causes.

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Common causes

  • 1Server timeout: The destination server does not respond within the configured time.
  • 2IP Conflict: Another device on the network is using the same IP.
  • 3Expired permissions: The user account used for scanning has changed its password.
  • 4Obsolete protocol version: The printer is attempting to use an old SMB protocol that the server blocks.

Solutions

Quick Diagnosis

The 016-799 error manifests when attempting to scan or send a job from the control panel. Why does network fail with error 016-799 in Xerox? The device reports that it does not receive a response from the network within the expected time.

Step-by-Step Solution

  1. Physical check: Ensure the network interface LEDs are blinking to indicate activity.
  2. IP revision: Access the Xerox web interface and check the TCP/IP settings. Ensure no duplicate IP address exists on the network.
  3. Network reset: Power off the machine, disconnect the RJ45 cable, power on, and after the boot process is complete, reconnect the cable.

Prevention and Maintenance

Always use static IP addresses for multifunction devices to avoid unexpected router changes. Keep the firmware updated to ensure compatibility with modern SMB protocols (SMB 2.0/3.0).

When to Call a Technician

If the error persists after correctly configuring the IP and user permissions, the network interface card (NIC) likely has electronic damage. Contact your network administrator or support.

Ficha técnica del equipo

  • Technology: Multifunction Printer
  • Speed: 45 ppm
  • Connectivity: Ethernet 10/100/1000
  • Capacity: High
  • Consumables: Not applicable for this error
  • Recommended Use: Corporate network environment
  • Official drivers / firmware

Steps to follow

  1. 1

    Physical check

    Verify that the Ethernet cable is properly connected to both the machine and the network switch.

  2. 2

    IP revision

    Access the configuration panel and check that the IP is static and has no conflicts with other devices.

  3. 3

    Network reset

    Disconnect the network cable, restart the multifunction device, and reconnect the cable once the system is ready.

Frequently asked questions

This error is an authentication or timeout failure when trying to communicate with a scanning server or network resource.

Ensure that network protocols (SMB/FTP) are active and user credentials have write permissions in the destination folder.

No, error 016-799 is purely software and network related; it has no relationship with physical consumables like toner or developer.

A power cycle is usually enough, but if the problem persists, you must check network permissions from the server.

Xerox WorkCentre 5945 error 016-799: Network Failure | Vimazdev